Pre-register to be one of the first people to read the report and register your interest to attend our event for further insight into complaints

Our latest Complaints Outlook research takes the views of customers, firms and complaint handlers to provide a unique and holistic perspective on the experience of complaints. 

This research follows our landmark 2016 and 2019 reports to continue to evolve our understanding of complaints and how they can be used to drive real value for your firm.

Register now to receive a copy of the report when it launches, including:

  • Actionable insight at each stage of the complaints journey
  • Best practice guidance from across sectors
  • An understanding of the emotional journey of the customer
  • A clear view of the value your firm could access by getting complaints right

Our virtual launch event will be taking place in January and will give you the opportunity to explore complaints in more detail with our industry experts.

If you have any questions about the research, you can always get in touch with our friendly team at and we’ll be happy to help.