RESOURCE TO LIGHTEN THE WEIGHT OF YOUR WORKLOAD
The weight of customer contact and servicing can overwhelm even the largest, most well-prepared firm.
When – not “if” – an issue arises, businesses often have to rapidly and dramatically upscale their case handling and contact centre capabilities. If they can’t meet demand, they may see customer dissatisfaction rapidly spiral out of control. But only if they don’t have the right level of resource.
Huntswood is a UK leader in rapidly sourcing, training and embedding resource into your firm. We’ll help you respond to a variety of crises – from overwhelming volumes of customer contact to large remediation projects.
Your firm shouldn’t need to wait for a crisis to seek this support. Having more flexible resource allows businesses of all sizes to deliver better, more personalised and more customer-centric solutions.
Encourage loyalty and advocacy by investing in the teams that deliver for your customers.
THE HUNTSWOOD DIFFERENCE
Not only is Huntswood recognised as a market-leading resourcing partner, firms also benefit from our regulatory and advisory expertise – a strength recognised in our placement on two FCA Skilled Person panels.
With a team of over 30 resourcing and vetting professionals, a database of 12,000 associates and 4,000 individuals currently delivering solutions for clients across the country, Huntswood is well-placed to support across a wide range of areas.
SKILLED AND EXPERIENCED RESOURCES
Our flexible approach to service delivery provides clients with a highly responsive means of addressing critical business requirements.
Huntswood has supplied project personnel to organisations operating in regulated environments since 1996. The skilled and experienced resource are deployed on our clients’ sites, augmenting existing in-house functions or fulfilling specialist additional roles.
This ‘non-managed’ service solution is characterised by:
Resource with in-depth industry knowledge and experience
A flexible model ensuring timely deployment
Contract and interim resource
A proven track record of successful delivery
Operating across a broad spectrum of sectors and disciplines
The provision of interim resource enables our clients to respond instantaneously to unforeseen events, without the substantial costs typically associated with recruiting permanent employees nor the load on key head office functions that permanent employees require.
- Augment your teams with trained and vetted professionals with high levels of competency
- Huntswood contractors are backed by our advisory practice and decades of experience in delivering consistently for regulated businesses
- Supplement internal teams without the substantial costs typically associated with permanent hires and feel confident in you ability to direct and manage them to achieve your business outcomes
The whole Huntswood team has proven to be professional and efficient within every work stream presented to them, with the biggest asset of the team being their versatility while still maintaining above expectation performance.Head of Retail Innovation Team, leading UK retail bank
The project has run incredibly smoothly, which reflects great planning and great commitment to pro-actively resolve any issues … Good collaborative planning was at the heart of the operation. It primarily ensured our customers received an outstanding service but also helped us convey confidence to regulator and all the internal stakeholders.Operations Director, leading UK merchandise retailer
Huntswood is able to handle rapidly changing priorities and react quickly to our needs and also challenge us on proposed course of action and the implications involved.Senior Manager, Customer Service Recovery, leading UK retail bank
Our challenge … has been extremely demanding and Huntswood has had to deal with a rapid upsizing of the ongoing engagements, taking the number of deployed staff from an initial 16 to 174 in a very short space of time. The hassle-free experience has been testament to Huntswood’s organisational and management skills.Senior Manager, Customer Service Recovery, leading UK retail bank
Richard Brown – Huntswood’s Technical Adviser in Complaints – answers some of the questions asked at the Complaints Outlook 2021 launch event
Phil Whichello, Director, YSC, talks through human behaviours and how positive experiences can build advocacy for firms.
A detailed view of the key findings from by the Complaints Outlook 2021 research.
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