Outsourcing and Resourcing

 

We complete end-to-end or partial business processes to meet your needs on a long or short-term basis, or under an outsourced arrangement.

UP TO 97% FIRST LINE QUALITY CHECKING PASS RATE

AS MUCH AS 66% MORE PRODUCTIVE THAN CLIENTS’ IN-HOUSE TEAMS

DUE TO THE QUALITY OF OUTCOMES WE DELIVER, 85% OF CLIENTS RE-ENGAGE US

We can also provide specialist resources to support your on-site requirements, with management oversight to supplement delivery, if required.

Our centres of excellence across the UK (including Reading and Liverpool) provide a base for us to run your programme, and if needed we can build an operation in your preferred location.

Our service covers:

  • Responsibility for defined activities, process execution and outputs, working to your processes and procedures 
  • SLAs agreed early in the project, giving you greater certainty over costs and deliverables
  • Ongoing management information and review so you know how we are performing

We support clients across a wide range of areas: 

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