CURRENT OPPORTUNITIES

Huntswood is always on the lookout for exceptional people to join our team. We consider ourselves a successful family, supporting our people from the very earliest stage to understand their role, develop to their full potential, be rewarded for their contribution and feel valued as individuals.

Location: Merseyside
Job Type: Permanent
Salary: Competitive Salary

Role purpose

The role of the Head of Technology Change is to ensure that all change initiatives within technology are understood, risk minimised, controlled and communicated.
This role has 3 main components; Continuous Improvement, Project & Programme Delivery and Governance & Compliance. In addition, Risk Management plays a vital role in the change programme and reviewing principal risks and managing risks will be a key responsibility. All changes that impact Technology will be reported and managed through this role.
This role is required to support all our Huntswood offices and will require some UK travel.

Job description

  • Documenting and maintaining the Change Management Policy and Procedures for Technology
  • Responsibility and accountability for project budgets ensuring appropriate resourcing is in place to deliver the project
  • Leading and developing the Technology Change Team including (but not limited to) recruitment, motivation and performance management
  • Analysis of complex services, covering a diverse range of technologies and 3rd party suppliers, to ensure that proposed request for change (RFC) are fit for purpose, including comprehensive analysis of risk, business impact, backout plans, test plans, resource requirements and availability
  • Ownership and maintenance for Technology Change Management Policy & Procedures
  • Develop, own and present on all Technology Change reports
  • Develop, document, enhance and manage the Release Management policy and process
  • Plan and organise a range of acceptance activities to underpin the successful release of software, hardware and configuration changes
  • Manage and monitor release plans, producing detailed timetables of events and action plans
  • Working with internal stakeholders to ensure that the quality of outputs from Technology Change promotes a continuous improvement ethos and that the operating model evolves to reflect this
  • Ownership of the Technology Change function, design and delivering the 'Huntswood Way' of managing Technology Change
  • Ensuring that risks identified through the technology change process are identified and controlled
  • Assisting on planning and oversight of all Project Decommissioning for Huntswood Site based projects
  • Revisiting all Request for Change (RFC) to validate scope and ensure that controls remain effective in protecting Huntswood's brand and ensuring client satisfaction
  • Strategic action planning and business planning - driving planned activity and ensuring continued review of the Technology Strategic Goals
  • Strategic planning and awareness of business continuity plans and disaster recovery
  • Implementation of specific client improvement initiatives (such as process improvements) with an aim to strengthen the relationship and clear focus on cost control / cost saving initiatives
  • Developing client collateral from engagements to enhance and continuously improve future business development
  • Any other duties as agreed with the Director of Technology

Essential skills

  • The successful applicant will be a results driven, self-starter with strong experience in Change Management and Project Management disciplines
  • Agile / Scrum / SAFe certification
  • Strong verbal communication skills, and an ability to lead stakeholders of all levels in an Agile / Scrum based approach where appropriate
  • Strong written and verbal communication skills, and an ability to engage stakeholders of all levels
  • Strong knowledge of Huntswood's service offerings and knowledge and experience in operating in both sales and client delivery environments
  • Flexibility to be able to work in an environment of continuous change (including priority changes) will be required
  • Broad technology background with breadth of Technology Operations services and projects including: scaling, availability, fault tolerance, scripting, resilience, disaster recovery, business continuity, security, automation, orchestration, version management, build & deploy tools
  • Management of appropriate Collaboration tools such as Jira or Microsoft alternatives
  • Ability to document operational policy & procedures
  • Ability to assess and improve operational policy and procedures through continuous improvement methodology
  • A strong investigative nature and logical approach to problem solving
  • Effective time management and organisation skills and keen attention to detail
  • Experience of working to and developing appropriate quality standards and metrics
  • Implementation of specific client improvement initiatives (such as process improvements) with an aim to strengthen the relationship and clear focus on cost control / cost saving initiatives
  • Strong Customer focus and excellent negotiation skills
  • Good understanding of the legal issues relating to Data Protection, Computer Misuse Acts, copyright and intellectual property rights
  • Strong experience of change, managing applications, end user devices, network infrastructure and telecommunications systems in a secure and ISO accredited compliant environment
  • Excellent people management skills and a proven track record in developing a high performing team
  • A proven track record in budget management, including internal and external teams


Core behaviours

To work with Huntswood's employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are;

  • Confidential, reliable and genuine
  • Dynamic, passionate and determined
  • Friendly, compassionate and cooperative

Apply via email

Location: Berkshire
Job Type: Permanent
Salary: Competitive Salary

Job purpose

Within Advisory, our key objective is to help firms raise standards thereby enabling them to safeguard their reputation, mitigate regulatory risk and drive better outcomes for their business and customers.

Job descriptions



Tasks

  • Be Huntswood's technical expert across sectors such as Consumer Finance, Retail Banking, Life & General Insurance and Pensions, Wealth & Investments
  • Be an ambassador for Huntswood across the industry and lead on regulatory, client and industry stakeholder relationships.
  • Responsible for identifying, initiating and leading sales bids and other business development activities.
  • Play an active role in account management with clients.
  • Create and maintain strong relationships with internal stakeholders.
  • Be a technical advisor for case management projects, continually reviewing, adapting and developing it in order to achieve the financial target.


Key performance indicators

  • Delivery on financial and organisational targets in line with the Huntswood Balanced Score Card.
  • Development of good working relationships with other key stakeholders across the business to ensure a joined up and collaborative approach.
  • Continual development of the reputation of Advisory through diverse media including client meetings and networking, external publications, attendance at events.

Person specification

  • Expert knowledge and experience in Financial Services regulation, retail Conduct Risk related issues and extensive experience across one or more of the sectors listed above.
  • Comprehensive and detailed understanding of the FCA including both current and emerging issues affecting firms.
  • Experience of liaising at a senior level to form strong working relationships.
  • Broad knowledge of UK retail Financial Services, including regulation, market, competitor activity and industry trends.
  • Experience of operational requirements on engagements.
  • Excellent communicator with the ability to convey technical information to non-technical stakeholders.
  • A can-do attitude and a will to get involved and support the wider business with practical solutions to technical challenges.

Core Behaviours

To work with, Huntswood's employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are;

  • Confidential, reliable and genuine
  • Dynamic, passionate and determined
  • Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Apply via email

Location: Merseyside
Job Type: Permanent
Salary: Competitive Salary

ROLE PURPOSE

The purpose of the role of the Security Engineer is to act as a senior point of architecture, design, escalation, quality assurance for the overall security and 'back of house' technologies and corporate systems. The role holder will be required to drive connecting appropriate security and infrastructure technologies to deliver customer solutions and service satisfaction, and in ensuring all tools are configured and rules maintained on a timely basis.

The core domain of this role is the integration of technology and systems in order to deliver a slick and liked yet secure service with great employee experience and up-to-date manageable rules, configurations and policies as approved by the Technology Director.


JOB DESCRIPTION

  • Pro-actively manage the agenda for technology & systems improvements in the Corporate network system domains. Essentially helping deliver a liked set of employee, corporate and client solutions.
  • Engineer, implement and monitor security measures for the protection of computer systems, networks and information.
  • Identify and define system security requirements.
  • Design system security and infrastructure architecture and develop detailed designs.
  • Prepare and document standard operating procedures and protocols.
  • Configure and troubleshoot security infrastructure devices.
  • Develop infrastructure & security technical solutions and analyse new security tools to help mitigate security vulnerabilities and automate repeatable tasks.
  • Ensure that the company knows as much as possible, as quickly as possible about security incidents.
  • Write comprehensive reports including assessment-based findings, outcomes and propositions for further system and security enhancements.
  • Ensure the technology, systems & support are optimised for customer facing individuals or teams working remotely from the office - from design through to remediation of issues.
  • Work positively with the other Technology teams to ensure end-to-end customer satisfaction with the technology services to employees.
  • Ensure that tickets picked up are responded to quickly, professionally and courteously and effectively manage within agreed service level agreements (SLA).
  • Continue to review and improve the technology solution or knowledge base allowing issues to be fixed on first touch and minimising client downtime.
  • Act as a guide and mentor for other team members.
  • Identifies opportunity to improve overall performance through training or technical enhancements.
  • Design and implementation of new solutions and improving resilience of the current environment.
  • Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests, problems and projects.
  • Ensure Huntswood's computing facilities are kept secure to reduce the risk of breaches of confidentiality, integrity and availability.
  • Ensure IT projects are progressed professionally and in a timely manner, ensuring projects are delivered on time and to budget.

ESSENTIAL SKILLS

  • Track record of providing security services in large organisations.
  • Experience in building & maintaining security systems and infrastructure.
  • Detailed technical knowledge of database and operating system security.
  • Experience with network technologies and with system, security, and network monitoring tools.
  • Experience with Mail Security, Web Filtering and DLP technologies
  • Thorough understanding of the latest security principals, techniques and protocols.
  • Familiarity with web related technologies (Web Applications, Web Services, Service Oriented Architectures) and of network/web protocols.
  • Expert understanding of firewall/IPS/IDS principals and practices.
  • Analyse and advise on new security technologies and program conformance.
  • Good understanding of Identity Management / device access controls including multi-factor authentication.
  • Understanding of a Microsoft Windows Active Directory environment.
  • Good understanding of the Microsoft Windows and Office security and patching practices (e.g. Ivanti/Shavlik).
  • Good understanding of Linux (Centos/RedHat preferred) security and patching practices (e.g. Pulp)
  • Scripting experience (PowerShell and Python preferred, utilising SOAP and REST API technologies)
  • Be able to demonstrate excellent problem management skills.
  • Excellent business communication skills, with the skills to communicate at all levels.
  • Excellent time management and prioritisation skills
  • Experience completing external security audits
  • An out-of-the-box thinker with a passion for IT and how information technology and new technology can be used to improve Huntswood.
  • Experience of large and small technology change projects within a fast paced and demanding corporate culture.
  • Capable of taking a holistic approach to IT security, data protection and new initiatives such as GDPR balancing the need for the business system owners to manage their risks rather than emasculating functionality.

CORE BEHAVIOURS


To work with, Huntswood's employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are;

  • Confidential, reliable and genuine
  • Dynamic, passionate and determined
  • Friendly, compassionate and cooperative


"It's not just about what we do, but the way we do it. And it's our values that make us special."

Apply via email

Location: Merseyside
Job Type: Permanent
Salary: Competitive Salary

Do you have excellent customer service skills? Are you eager to learn and develop? Do you want to join a dynamic business that offers great opportunities and generous benefits?

Huntswood has an enviable reputation for providing high calibre, hardworking and professional people for a wide range of customer service assignments and if you have experience providing great customer service, can navigate various IT systems and have excellent decision-making skills then we want to hear from you.

Working in the heart of Liverpool city centre, Huntswood requires customer service advisors to work as part of a quality driven team, focused on the investigation and resolution of customer complaints for some of our high-profile clients.

This role requires flexibility between the hours of 8am-8pm, as it will involve shift work, with the possibility of some Saturday work on a rotational basis.

Essential Skills

  • Proven experience in a customer service role
  • Outstanding telephone and written communications skills
  • Excellent attention to detail
  • Good organisational skills, with the ability to prioritise and take ownership of complaint cases
  • A positive attitude

This is a dynamic and fast paced environment that could well be the start of blooming career, so we look forward to receiving your application.

Applications will be reviewed ASAP.

Apply via email

Location: Merseyside
Job Type: Permanent
Salary: Competitive Salary

Role purpose

Working as part of dynamic, large-scale operations, the job holder will be part of a high-quality team undertaking Quality checking of the work completed by Team Members.
This is an exciting Professional Services role where the job holder may be exposed to multiple clients across various industries.

Job description

This is a multi-faceted role that covers the following activities:

  • Checking of investigations of complaints, including the gathering of information, contacting customers and communicating decisions based on the information available
  • Utilizing a wide range of systems to check that the execution of a defined process has been correctly undertaken and escalate as appropriate to team leader
  • Providing feedback to Team Members on the outcome of checked cases and coaching on potential areas of improvement
  • Supporting colleagues on a day to day basis
  • Supporting with the delivery of training to Team Members
  • This role requires flexibility between the hours of 8am-8pm, as it will involve shift work, with the possibility of some Saturday work on a rotational basis.

Essential skills

  • Able to provide structured feedback and coaching
  • Able to demonstrate excellent attention to detail and proof reading skills
  • Able to demonstrate excellent analytical skills
  • Able to demonstrate ability in IT systems and to follow processes
  • Able to work autonomously and as part of a wider team
  • Can demonstrate experience of working to deadlines and targets
  • Good organisational skills and ability to prioritise
  • Willingness to learn and highly adaptable to change

Desirable skills

  • A background in Professional Services, complaints-handling or other process-driven environments is desirable

Core behaviours

To work with, Huntswood's employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are;

  • Confidential, reliable and genuine
  • Dynamic, passionate and determined
  • Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Apply via email

Location: Merseyside
Job Type: Permanent
Salary: Competitive Salary

ROLE PURPOSE

To lead a team of Case Handlers and Case Support to deliver consistent levels of excellent service with the customer at the centre of everything we do. Meeting the day-to day production of team case volumes and cycle times within the performance standards agreed with the client.

JOB DESCRIPTION

  • The day to day management of Case Handler and Case Support Resources.
  • Monitoring team productivity and case supply negotiation.
  • Monitoring team database usage.
  • Team use of engagement processes and procedures.
  • Allocation of data gathering tasks to Case Support and Case Handlers.
  • Allocation/management of pipeline of cases to Case Handlers.
  • Evaluating individual/team performance and giving regular feedback.
  • Identification of team/individual training requirements.
  • Complaint Management.
  • Arranging and chairing team meetings.
  • Identify and effectively manage risks, issues and changes; recommend solutions through escalation process.
  • Suggest and implement process improvements through change process.
  • Submit accurate management information / reporting within deadlines.
  • Effectively manage internal/external stakeholder expectations.
  • Build and maintain positive and effective client relationships.
  • Increase capability of direct reports and implement robust succession and contingency plans.
  • To performance manage staff and proactively manage and document under-performance (up or out).
  • This role requires flexibility between the hours of 8am-8pm, as it will involve shift work, with the possibility of some Saturday work on a rotational basis.

ESSENTIAL SKILLS

  • Excellent communication skills, both written and verbal.
  • Strong ability to engage people
  • Strong interpersonal skills and the ability to create an environment that delivers excellent customer service.
  • Good leadership skills and strong ability to inspire change in people and work culture.
  • Strong decision making and problem solving skills
  • Excellent analytical skills.
  • Excellent planning and organisational skills.
  • Strong influencing and negotiating skills.
  • Good project management skills.
  • Strong process improvements skills.
  • Previous experience of working in a Target Driven Environment is an advantage but not essential.
  • Excellent knowledge of procedures process and systems within business area.
  • Knowledge of the financial services industry is desirable but not essential.
  • Strong ability in understanding management information and using this to make considered decisions.
  • Comprehensive knowledge of relevant regulatory and mandatory procedures and qualifications.


CORE BEHAVIOURS

To work with, Huntswood's employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are;

  • Confidential, reliable and genuine
  • Dynamic, passionate and determined
  • Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Apply via email
Office kings rd

FOCUS ON THE BUSINESS

Everyone in our business has a valuable role to play in helping us to achieve our aims as an organisation. We believe we are most successful when everyone can see how their work contributes and how we are progressing toward our goals. We foster a culture of innovation and change by actively encouraging our people to be involved in the company’s development.

David jayne

FOCUS ON INDIVIDUALS

We want our business to be built by talented individuals who bring their own unique skills, experiences and views to their roles. We actively support career development and progression based on individual aspirations.

Adam brown meeting

COLLABORATION AND TEAMWORK

We are an inclusive employer and encourage our employees to thrive and be themselves. We run a number of executive-sponsored Diversity Networking Groups. We also enjoy spending time together through social activities, volunteering opportunities and an active programme of charity work which we encourage our people to get involved in.

DON’T SEE THE RIGHT ROLE FOR YOU RIGHT NOW?

If you like what you see about working at Huntswood but there isn’t a vacancy to match your aspirations at the moment, we’d still like to hear from you. We are always looking to recruit across all areas of our business, so let us know where you think you might fit:

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