Location: Working from home
Job Type: Permanent
Salary: £22,500 per annum

Are you on the look out for your next customer service opportunity?

Huntswood is looking for dependable, driven and collaborative people to join us as a Customer Service Agent supporting our many clients within the financial services and utilities industries. Your first role could be supporting a leading financial services company answering customer calls with regards to fraud, financial difficulties, or general banking queries.

We are Huntswood, the people who put partnership first. We deliver resourcing, outsourcing from complaints to customer service, remediation to resilience - bringing together the people that businesses need to succeed, built on the ambition to make a positive difference. It's what Huntswood has done since we opened our doors 25 years ago.

Why work for Huntswood?

  • Salary £22,500 per annum plus an annual bonus of £1,250
  • Take advantage of our flexible benefit scheme so that you pick what works for you
  • Look after your future with our company pension scheme
  • Able to work from home for the duration

A successful Customer Service Agent will have:

  • Experience within a Customer Service role, ideally in a contact centre
  • Excellent Communication Skills
  • Excellent listening and problem-solving skills
  • Strong attention to detail
  • Ability to navigate through several in-house databases
  • Good MS Office skills, particularly MS Word
  • Flexibility to work 37.5 hour a week, Monday to Saturday, 8am to 8pm, on a shift basis

You should be able to demonstrate you are;

  • Confidential, reliable and genuine
  • Dynamic, passionate and determined
  • Friendly, compassionate and cooperative

Interested? Apply now and if suitable we will be in touch.

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Apply via email

Location: Working from home
Job Type: Permanent
Salary: £28,000 per annum

Are you an experienced Customer Service Team leader looking for a new opportunity? Are you able to bring out the best a team of contact centre agents?

Huntswood is looking for a dependable, driven, and collaborative Team Leader to support our many clients within the financial services and utilities industries. Your first role with Huntswood could be supporting a team of telephony agents answering customer calls for a leading financial services company.

We are Huntswood, the people who put partnership first. We deliver resourcing, outsourcing from complaints to customer service, remediation to resilience - bringing together the people that businesses need to succeed, built on the ambition to make a positive difference. It's what Huntswood has done since we opened our doors 25 years ago.

Why work for Huntswood?

  • Salary £28,000 per annum plus an annual bonus of £1,250
  • Take advantage of our flexible benefit scheme so that you pick what works for you
  • Look after your future with our company pension scheme
  • Able to work from home for the duration

A successful Customer Service Team Leader will have:

  • Experience managing a team in a customer service/contact centre environment
  • The ability to lead, motivate & develop a team, give clear direction & feedback in order to improve performance
  • Ideally you will have experience of dealing with vulnerable customers, collections or debt management
  • Excellent listening and problem-solving skills
  • Strong attention to detail
  • Ability to navigate through several in-house databases
  • Good MS Office skills, particularly MS Word
  • Flexibility to work 37.5 hour a week, Monday to Saturday, 8am to 8pm, on a shift basis

You should be able to demonstrate you are;

  • Confidential, reliable and genuine
  • Dynamic, passionate and determined
  • Friendly, compassionate and cooperative

Interested? Apply now and if suitable we will be in touch.

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Apply via email

Location: Working from home
Job Type: Permanent
Salary: £25,000 per annum

Are you enthusiastic about ensuring customers receive the best service every time? Are you a senior customer service agent looking to take the next step in your career?

Huntswood is looking for a dependable, driven, and collaborative Call Quality Assessor to support our many clients within the financial services and utilities industries. Your first role with Huntswood could be checking telephony agents call with a leading financial service company to ensure that the customers were dealt with right first time.

We are Huntswood, the people who put partnership first. We deliver resourcing, outsourcing from complaints to customer service, remediation to resilience - bringing together the people that businesses need to succeed, built on the ambition to make a positive difference. It's what Huntswood has done since we opened our doors 25 years ago.

Why work for Huntswood?

  • Salary £25,000 per annum plus an annual bonus of £1,250
  • Take advantage of our flexible benefit scheme so that you pick what works for you
  • Look after your future with our company pension scheme
  • Able to work from home for the duration

A successful Call Quality Assessor will have:

  • Experience in a quality monitoring role within a contact centre environment
  • The ability to give clear direction & feedback in order to improve performance
  • Ideally you will have experience of dealing with vulnerable customers, collections or debt management
  • Excellent listening and problem-solving skills
  • Strong attention to detail
  • Ability to navigate through several in-house databases
  • Good MS Office skills, particularly MS Word
  • Flexibility to work 37.5 hour a week, Monday to Saturday, 8am to 8pm, on a shift basis

You should be able to demonstrate you are;

  • Confidential, reliable and genuine
  • Dynamic, passionate and determined
  • Friendly, compassionate and cooperative

Interested? Apply now and if suitable we will be in touch.

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Apply via email

Location: Berkshire
Job Type: Permanent
Salary: Competitive Salary

Role purpose

Huntswood's success relies on its IT Infrastructure and End-user facilities being available, effective and efficient.

As a Service Desk Technician, you will be the face of the Technology Team.
You, along with the team will handle the initial first point of contact for all technical incidents and requests from the business, offering a professional, courteous, speedy and effective service to ensure disruption to Huntswood's business processes and clients are kept to a minimum.

Job description

  • Ensure that incidents and problems logged on Huntswood's call logging system are responded to quickly, professionally and courteously, ensuring that calls are correctly prioritised and categorised.
  • Ensure that identified incidents and problems are descriptively logged and kept up to date on Huntswood's call logging system.
  • Ensure that all incidents, requests and problems are escalated to the appropriate team if they are not able to be resolved within the agreed timescale.
  • Strive to resolve a majority of tickets on first contact and to work with the Head of Customer Support to identify opportunities to further improve the number of tickets resolve on first contact.
  • Provide remote support across Huntswood sites.
  • Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests, problems and projects.
  • Ensure Huntswood's computing facilities are kept secure to reduce the risk of breaches of confidentiality, integrity and availability.
  • Help to ensure the Service Desk Team's documentation is kept up to date.
  • Ability to build, test and deploy laptops.
  • Work positively with the other members of the Technology team to ensure end-to-end customer satisfaction with the technology services to customers.
  • Responsible for Huntswood Assets and ensuring that the CMDB is accurate and kept up to date.

Person Specification



Essential

  • Excellent Customer facing and Customer Service skills, able to communicate to users at all levels.
  • Pleasant and helpful telephone manner
  • Thrive in a busy environment with changing priorities and goals.
  • Good level of understanding of a Microsoft Windows Active Directory environment including GPO.
  • Be able to demonstrate a good understanding of the major Microsoft packages namely Microsoft Windows and Office 365.
  • Good level of understanding of TCP/IP and network troubleshooting.
  • Current IT qualification, preferably Microsoft, or be able to demonstrate the equivalent experience and knowledge.
  • Be able to demonstrate excellent problem management skills.
  • Excellent time management.
  • An out-of-the-box thinker with a passion for IT and how information technology and new technology can be used to improve Huntswood.


Desirable

  • Expert level of understanding of a Microsoft Windows Active Directory environment.
  • Good level of understanding of the latest Microsoft Exchange technologies.
  • Any of the following IT qualifications; CompTIA A+, Microsoft Certified IT Professional (MCITP), Cisco Certified Network Associate (CCNA), ITIL foundation v3
  • Experience of working in an ISO27001:2013 environment.
  • Experience of modern IP telephony systems, preferably Teams.
  • Experience of working in an ITIL aligned environment.
  • Full and clean driving license.

Core behaviours

To work with, Huntswood's employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are;

  • Confidential, reliable and genuine
  • Dynamic, passionate and determined
  • Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Apply via email

CURRENT OPPORTUNITIES

Huntswood is always on the lookout for exceptional people to join our team. We consider ourselves a successful family, supporting our people from the very earliest stage to understand their role, develop to their full potential, be rewarded for their contribution and feel valued as individuals.

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FOCUS ON THE BUSINESS

Everyone in our business has a valuable role to play in helping us to achieve our aims as an organisation. We believe we are most successful when everyone can see how their work contributes and how we are progressing toward our goals. We foster a culture of innovation and change by actively encouraging our people to be involved in the company’s development.

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FOCUS ON INDIVIDUALS

We want our business to be built by talented individuals who bring their own unique skills, experiences and views to their roles. We actively support career development and progression based on individual aspirations.

Adam brown meeting

COLLABORATION AND TEAMWORK

We are proud to be an equal opportunities workplace, we are an inclusive employer and encourage our employees to thrive by being themselves. When allowed, we enjoy spending time together through social activities, volunteering opportunities and an active programme of charity work which we encourage our people to get involved in through paid for volunteer days.

DON’T SEE THE RIGHT ROLE FOR YOU RIGHT NOW?

If you like what you see about working at Huntswood but there isn’t a vacancy to match your aspirations at the moment, we’d still like to hear from you. We are always looking to recruit across all areas of our business, so let us know where you think you might fit:

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