Location: Berkshire
Job Type: Permanent
Salary: Competitive Salary

Huntswood's success relies on its IT Infrastructure and End-user facilities being available, effective and efficient.

As a Junior Service Desk Technician, you will be the face of the Technology Team.
You, along with the team will be responsible for the building, testing and deployment of Huntswood Laptops. You will also be responsible for keeping our asset database correct and up to date.

Time permitting you, with the help of the wider team will the initial first point of contact for all technical incidents and requests from the business, offering a professional, courteous, speedy and effective service to ensure disruption to Huntswood's business processes and clients are kept to a minimum.

Job description

  • Ability to build, test and deploy laptops.
  • Responsible for Huntswood Assets and ensuring that the CMDB is accurate and kept up to date.
  • Help to ensure the Service Desk Team's documentation is kept up to date.
  • Help to ensure that incidents and problems logged on Huntswood's call logging system are responded to quickly, professionally and courteously, ensuring that calls are correctly prioritised and categorised.
  • Help to ensure that identified incidents and problems are descriptively logged and kept up to date on Huntswood's call logging system.
  • Help to ensure that all incidents, requests and problems are escalated to the appropriate team if they are not able to be resolved within the agreed timescale.
  • Strive to resolve a majority of tickets on first contact and to work with the Head of Customer Support to identify opportunities to further improve the number of tickets resolve on first contact.
  • Provide remote support across Huntswood sites.
  • Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests, problems and projects.
  • Ensure Huntswood's computing facilities are kept secure to reduce the risk of breaches of confidentiality, integrity and availability.
  • Work positively with the other members of the Technology team to ensure end-to-end customer satisfaction with the technology services to customers.

Person specification



Essential

  • Excellent Customer facing and Customer Service skills, able to communicate to users at all levels.
  • Good Administrative skills
  • Pleasant and helpful telephone manner
  • Thrive in a busy environment with changing priorities and goals.
  • Good level of understanding of a Microsoft Windows Active Directory environment including GPO.
  • Be able to demonstrate a good understanding of the major Microsoft packages namely Microsoft Windows and Office 365.
  • Good level of understanding of TCP/IP and network troubleshooting.
  • Current IT qualification, preferably Microsoft, or be able to demonstrate the equivalent experience and knowledge.
  • Be able to demonstrate excellent problem management skills.
  • Excellent time management.
  • An out-of-the-box thinker with a passion for IT and how information technology and new technology can be used to improve Huntswood.


Desirable

  • Expert level of understanding of a Microsoft Windows Active Directory environment.
  • Good level of understanding of the latest Microsoft Exchange technologies.
  • Any of the following IT qualifications; CompTIA A+, Microsoft Certified IT Professional (MCITP), Cisco Certified Network Associate (CCNA), ITIL foundation v3
  • Experience of working in an ISO27001:2013 environment.
  • Experience of modern IP telephony systems, preferably Teams.
  • Experience of working in an ITIL aligned environment.
  • Full and clean driving license.

Core behaviours

To work with, Huntswood's employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are;

  • Confidential, reliable and genuine
  • Dynamic, passionate and determined
  • Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Apply via email

Location: Berkshire
Job Type: Permanent
Salary: Competitive Salary

Huntswood's success relies on its computing facilities being available, effective and efficient. This role is all about making them accessible and secure as well as useful.

The purpose of the role of the Security Engineer is to act as a senior point of architecture, design, escalation, quality assurance for the overall security and 'back of house' technologies and corporate systems. The role holder will be required to drive appropriate security and infrastructure technologies to deliver customer solutions and satisfaction, and ensuring all tools are configured and rules maintained.

The core domain of this role is the integration of technology and systems covering the below (not an exhaustive list);

  • Identity management / device access controls including multi-factor authentication via on-site and remote access
  • Device security and malware avoidance
  • Single Sign-on/SAML
  • Mail Security (Inbound / Outbound)
  • Network Security & Monitoring
  • IPS/IDS
  • DLP (Data Loss Prevention)
  • Technology related security incidents
  • Infrastructure issues and projects
  • Privileged account logging and control
  • Data sovereignty


Job Description

  • Implement automation through scripting to reduce false alerts, manual checks, increase productivity and accuracy
  • Pro-actively manage the agenda for technology & systems improvements in the Corporate network system domains. Essentially helping deliver an accessible set of employee, corporate and client solutions.
  • Identify and define system security weaknesses and requirements.
  • Prepare and document standard operating procedures and protocols.
  • Develop infrastructure & security technical solutions and analyse new security tools to help mitigate security vulnerabilities and automate repeatable tasks.
  • Ensure that the company knows as much as possible, as quickly as possible about security incidents.
  • Write comprehensive reports including assessment-based findings, outcomes and propositions for further system and security enhancements.
  • Ensure the technology, systems & support are optimised for customer facing individuals or teams working remotely from the office - from design through to remediation of issues.
  • Work positively with the other Technology teams to ensure end-to-end customer satisfaction with the technology services to employees.
  • Ensure that tickets picked up are responded to quickly, professionally and courteously and effectively manage within agreed service level agreements (SLA).
  • Act as a guide and mentor for other team members.
  • Design and implementation of new solutions and improving resilience of the current environment.
  • Ensure Huntswood's computing facilities are kept secure to reduce the risk of breaches of confidentiality, integrity and availability.

Essential skills

  • Scripting experience (PowerShell and Python preferred, utilising SOAP and REST API technologies)
  • Track record of providing security services in large organisations.
  • Experience in building & maintaining security systems and infrastructure.
  • Detailed technical knowledge of database and operating system security.
  • Experience with network technologies and with system, security, and network monitoring tools.
  • Experience with Mail Security, Web Filtering and DLP technologies
  • Thorough understanding of the latest security principals, techniques and protocols.
  • Familiarity with web related technologies (Web Applications, Web Services, Service Oriented Architectures) and of network/web protocols.
  • Good understanding of firewall/IPS/IDS principals and practices.
  • Analyse and advise on new security technologies and program conformance.
  • Good understanding of Identity Management / device access controls including multi-factor authentication.
  • Understanding of a Microsoft Windows Active Directory environment.
  • Good understanding of the Microsoft Windows and Office security and patching practices (Ivanti/Shavlik desirable).
  • Intermediate understanding of Linux (Centos/RedHat preferred)
  • Be able to demonstrate excellent problem management skills.
  • Excellent business communication skills, with the skills to communicate at all levels.
  • Excellent time management and prioritisation skills
  • Experience completing external security audits
  • Experience of large and small technology change projects within a fast paced and demanding corporate culture.
  • Capable of taking a holistic approach to IT security, data protection and new initiatives such as GDPR balancing the need for the business system owners to manage their risks rather than emasculating functionality.


Desirable skills

  • Be able to demonstrate an expert understanding of the major Microsoft packages namely Microsoft Windows and Office, including licencing and cloud services.
  • Any of the following IT qualifications; CompTIA A+, Microsoft Certified IT Professional (MCITP).
  • Experience of working with ISO27001:2013 onwards.
  • Experience in Financial Services or working in a regulated and secure environment.
  • Good project management skills, utilising tools such as Jira.

Core Behaviours

To work with, Huntswood's employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are;

  • Confidential, reliable and genuine
  • Dynamic, passionate and determined
  • Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Apply via email

CURRENT OPPORTUNITIES

Huntswood is always on the lookout for exceptional people to join our team. We consider ourselves a successful family, supporting our people from the very earliest stage to understand their role, develop to their full potential, be rewarded for their contribution and feel valued as individuals.

Office kings rd

FOCUS ON THE BUSINESS

Everyone in our business has a valuable role to play in helping us to achieve our aims as an organisation. We believe we are most successful when everyone can see how their work contributes and how we are progressing toward our goals. We foster a culture of innovation and change by actively encouraging our people to be involved in the company’s development.

David jayne

FOCUS ON INDIVIDUALS

We want our business to be built by talented individuals who bring their own unique skills, experiences and views to their roles. We actively support career development and progression based on individual aspirations.

Adam brown meeting

COLLABORATION AND TEAMWORK

We are proud to be an equal opportunities workplace, we are an inclusive employer and encourage our employees to thrive by being themselves. When allowed, we enjoy spending time together through social activities, volunteering opportunities and an active programme of charity work which we encourage our people to get involved in through paid for volunteer days.

DON’T SEE THE RIGHT ROLE FOR YOU RIGHT NOW?

If you like what you see about working at Huntswood but there isn’t a vacancy to match your aspirations at the moment, we’d still like to hear from you. We are always looking to recruit across all areas of our business, so let us know where you think you might fit:

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