CURRENT OPPORTUNITIES

Huntswood is always on the lookout for exceptional people to join our team. We consider ourselves a successful family, supporting our people from the very earliest stage to understand their role, develop to their full potential, be rewarded for their contribution and feel valued as individuals.

Location: Berkshire
Job Type: Interim
Salary: Competitive Salary

Role purpose

To provide a high quality telephone and reception service for all people contacting the Company and to carry out general office administration as required.

Job Description

  • Meeting and greeting clients, visitors, staff, associates and candidates
  • Answering switchboard and routing calls to correct person/Department
  • General reception duties including:
  • Photo ID passes
  • Maintaining Visitor Pass Log
  • Booking meeting rooms
  • Booking couriers, taxis, flowers
  • Keeping Reception area tidy
  • Managing deliveries of post, parcels, milk, fruit
  • Booking staff travel and hotels
  • Manage parking in line with company Car Park Policy
  • Ordering and monitoring stationery supplies
  • Organising and planning catering for client/internal lunches
  • Prioritising and dealing with day to day administrative duties
  • Assisting with clerical duties as and when required


Essential skills

  • Good interpersonal skills
  • Proficient in MS Office
  • Experience within an admin function, to include general office duties
  • Effective written and verbal communication skills
  • Excellent multi-tasking ability


Core behaviours

To work with, Huntswood's employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are;

  • Confidential, reliable and genuine
  • Dynamic, passionate and determined
  • Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Apply via email

Location: Merseyside
Job Type: Permanent
Salary: Competitive Salary

Role purpose

The Operations Manager (OM) is a key operational client facing role accountable for managing operations and relationships with key clients through the successful delivery of solutions. The OM will be responsible for managing clients and project delivery of specific engagements.

The OM will work closely with the relevant internal teams to support the required go live activities for new business, thus ensuring new projects are all set up on time. The OM will also take ownership for all aspects of delivery and client management to ensure that service excellence is achieved and that all contractual obligations and governance requirements are met. This includes managing and supporting the associates and permanent employees engaged to deliver the work. The high quality of delivery will result in enhanced client relationships and increased opportunities for Huntswood.


Job description

Client Management and Project Delivery

  • Build and develop client / Huntswood relationships ensuring client expectations are continuously met.
  • Build and develop key associate relationships ensuring they align to Huntswood for ongoing contracts.
  • Build and develop permanent onsite resource to ensure that we have a well trained workforce for all engagements.
  • Management and delivery of Liverpool specific projects (some projects may be cross site)
  • Accountability and responsibility for the operational delivery for specific projects.
  • Aligning to clients' cultures and values, where applicable.

Financial

  • Working closely with the Head of Operations analysing the performance of all projects under your ownership.
  • Ensures there is a focus on impact to financial plans, including attrition, expenses and ongoing costs
  • The ability to adopt a continuous improvement culture on all projects, looking for ways in which the profitability of specific projects can be enhanced through effective leadership.

Leadership and Culture

  • A key requirement will be to build long term effective relationships with our clients
  • Ensures that strong relationships are built and maintained with key associates and helps to develop key resources by looking at moving resource on key projects.
  • Build strong relationships across the business to identify new cross sale opportunities.

Governance

  • Implementation and management of governance controls to ensure all agreed deliverables and service levels are achieved
  • Ensure timely administration for all clients and associates including timesheets and general administration queries
  • Resolution of escalated issues and management of change / risk including appropriate escalation
  • Contribution to effective Risk Management by adhering to the Huntswood Risk Management Framework

People Management and Staff Development

  • Management of all resource (Permanent and Associate) including resolution of resourcing and associate issues
  • Management of wellbeing, morale and staff satisfaction for all resource (Permanent and Associate)
  • Management of attrition levels of all resource ensuring they are kept at a minimum, and escalating when external factors are having an impact
  • Support the development of permanent employees
  • Develop key associate relationships ensuring proactive support and ongoing management

Strategy and Continuous Improvement

  • Ensure a Continuous Improvement methodology is adopted on all projects
  • Adopt a best practice culture to enhance and continuously improve existing and new business
  • Contributing to and where appropriate, leading internal projects and supporting the development of Key Strategic deliverables

Business Development

  • Ensuring high levels of repeat business / extensions based on successful delivery of projects
  • Seek out referrals to new stakeholders within client organisations, broadening the scope of new business opportunities
  • Identifying, developing and supporting new business opportunities with the Sales Team

Corporate and Social Responsibility

  • Provides ongoing support for Huntswood's chosen charity supporting bespoke fund-raising activities
  • Ensures ongoing support for Volunteering Days and helping support the local community
  • Helps support the environment by helping Huntswood minimise its carbon footprint and look to exceed all applicable legislation and codes of practice

Essential skills

  • Experience of leading and managing operations teams
  • Ability to manage expectations, challenge, debate and negotiate with clients
  • Effective management, delivery and development of contractual agreements
  • Ability to optimise the performance of an engagement team and the individuals within it
  • High level of resilience and a proactive 'can do' attitude
  • Ability to continually strive for excellence and improve service delivery
  • Ability to work collaboratively for the successful delivery of client engagements
  • Strong Industry Knowledge / Market Awareness relating to key clients and competitors

Core behaviours

All Huntswood's employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are;

  • Confident, reliable and genuine
  • Dynamic, passionate and determined
  • Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Apply via email

Location: Merseyside
Job Type: Permanent
Salary: Competitive Salary

We are looking for experienced file checkers to join a new exciting project in Liverpool.

The role will be supporting an well-known motor dealership with the checking of new and used motor sales.

The ideal candidate will have:

  • Previous experience of reviewing completed sales files
  • Strong attention to detail to ensure all case documentation is present and completed correctly
  • Assessing the case file against a scorecard to ensure it meets the required standards
  • Excellent written and verbal skills to when undertaking customer contact
  • Compilation and recording of checking results
  • Providing written feedback to help develop sale agents
  • Undertaking manual redress calculations where detriment is uncovered
Apply via email

Location: Merseyside
Job Type: Permanent
Salary: Competitive Salary

Do you have excellent customer service skills? Are you eager to learn and develop? Do you want to join a dynamic business that offers great opportunities and generous benefits?

Huntswood has an enviable reputation for providing high calibre, hardworking and professional people for a wide range of customer service assignments and if you have experience providing great customer service, can navigate various IT systems and have excellent decision-making skills then we want to hear from you.

Working in the heart of Liverpool city centre, Huntswood requires customer service advisors to work as part of a quality driven team, focused on the investigation and resolution of customer complaints for some of our high-profile clients.

Essential Skills

  • Proven experience in a customer service role
  • Outstanding telephone and written communications skills
  • Excellent attention to detail
  • Good organisational skills, with the ability to prioritise and take ownership of complaint cases
  • A positive attitude

This is a dynamic and fast paced environment that could well be the start of blooming career, so we look forward to receiving your application.

Applications will be reviewed ASAP.

Apply via email

Location: Berkshire
Job Type: Permanent
Salary: Competitive Salary

Huntswood is looking for a Payroll Administrator to manage the payroll of c.1,000 employees in line with company requirements and current legislation.

Accountabilities:

  • Management of monthly and weekly payrolls from start to finish; including all statutory deductions/payments, starters/leavers P45s
  • Payroll period end reporting (RTI)
  • Management of pension auto-enrolment
  • Payroll year end reporting, including P60s/P11Ds
  • Act as subject matter expert for all payroll related queries that need escalation
  • To keep up to date with changes in legislation and ensure that all payroll activities adhere to tax/employment legislation
  • General book-keeping (including bank reconciliations, invoicing, expenses)
  • Payments to suppliers/employees/HMRC
  • Key contact for external auditors
  • Liaise with HMRC

Required skills:

  • Prior experience in running payrolls
  • Proficient user of finance software
  • Advanced excel skills
  • Excellent knowledge of current tax/payroll legislation
  • High attention to detail

Desired Qualities:

  • Qualification in accountancy (ACCA, ACA or CIMA). Part qualified will be considered.
  • Highly professional and confidential
  • A flexible approach with the ability to say 'no'
  • Tactful and self-motivated
  • Ability to communicate well with people at all levels and from a variety of backgrounds
  • Resilient, calm and composed whilst assertive when required
  • Logically minded with a proven systematic/methodical approach to work
  • Procedural driven with the ability to work independently and using own initiative
  • Friendly, positive and helpful manner

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Interested? Apply now.

Apply via email
Office kings rd

FOCUS ON THE BUSINESS

Everyone in our business has a valuable role to play in helping us to achieve our aims as an organisation. We believe we are most successful when everyone can see how their work contributes and how we are progressing toward our goals. We foster a culture of innovation and change by actively encouraging our people to be involved in the company’s development.

David jayne

FOCUS ON INDIVIDUALS

We want our business to be built by talented individuals who bring their own unique skills, experiences and views to their roles. We actively support career development and progression based on individual aspirations.

Adam brown meeting

COLLABORATION AND TEAMWORK

We are an inclusive employer and encourage our employees to thrive and be themselves. We run a number of executive-sponsored Diversity Networking Groups. We also enjoy spending time together through social activities, volunteering opportunities and an active programme of charity work which we encourage our people to get involved in.

DON’T SEE THE RIGHT ROLE FOR YOU RIGHT NOW?

If you like what you see about working at Huntswood but there isn’t a vacancy to match your aspirations at the moment, we’d still like to hear from you. We are always looking to recruit across all areas of our business, so let us know where you think you might fit:

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