CURRENT OPPORTUNITIES

Huntswood is always on the lookout for exceptional people to join our team. We consider ourselves a successful family, supporting our people from the very earliest stage to understand their role, develop to their full potential, be rewarded for their contribution and feel valued as individuals.

Location: Merseyside
Job Type: Permanent
Salary: Competitive Salary

Role purpose

The purpose is this role is to provide a high-quality customer service experience. The job holder will resolve complaints through different forms of communication providing appropriate outcomes and remedies with customers & suppliers.

Job description

  • To investigate customer complaints, to bring about a fair resolution
  • To be able to make a final decision which includes recommendation for compensation and remedies which are fair and equitable
  • Review of evidence to ensure the right outcome for the customer is made and all parties are updated
  • Contact third parties to collect relevant information in a timely manner
  • To be able to communicate the decision back to customer & supplier verbally or written to ensure customer satisfaction
  • Responsible for managing your own workload in a targeted environment
  • Comply with policies, processes, and procedures relevant to a regulatory environment
  • To undertake any other duties as required by your line manager

Essential skills

  • Excellent decision making skills
  • Excellent writing skills and the ability to use MS Office and navigate through several IT systems
  • Outstanding telephone and written communication skills
  • Good organisation skills, with the ability to prioritise and take ownership of complaint cases
  • An ability to work quickly and accurately in a target-driven fast-paced and challenging environment
  • Excellent attention to detail
  • Able to demonstration flexible and adapt to the working environment


Desirable skills

  • Willingness to develop career and study industry related qualifications
  • Previous experience in customer services and/or complaints
  • A level/degree level or equivalent

Core behaviours

Huntswood's employees are dependable, driven and collaborative. Candidates should be able to demonstrate they are;

  • Confidential, reliable, and genuine
  • Dynamic, passionate, and determined
  • Friendly, compassionate, and co-operative
Apply via email

Location: Berkshire
Job Type: Permanent
Salary: Competitive Salary

Role purpose

Huntswood's success relies on its computing facilities being available, effective and efficient.

The purpose of the role of the Service Desk Technician is to act as a 'first-responder' - a first point of contact for all requests logged with the Service Desk. In responding to incidents, user requests and problems, a Service Desk Technician offers a professional, courteous, speedy and effective service to ensure disruption to Huntswood's business processes and clients are kept to a minimum.

Huntswood takes information security seriously and has achieved certification to ISO27001:2005. A Service Desk technician ensures that Huntswood's computing facilities are kept secure and that new proposals, installations, upgrades and changes do not breach Huntswood's security policy or expose us to unnecessary risk.

Job description

  • Ensure that incidents and problems logged on Huntswood's call logging system are responded to quickly, professionally and courteously, ensuring that calls are correctly prioritised and categorised.
  • Ensure that identified incidents and problems are descriptively logged and kept up to date on Huntswood's call logging system.
  • Ensure that all incidents, requests and problems are escalated to the appropriate team if they are not able to be resolved within the agreed timescale.
  • Strive to resolve a majority of tickets on first contact and to work with the Service Desk Manager to identify opportunities to further improve the number of tickets resolve on first contact.
  • Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests, problems and projects.
  • Ensure Huntswood's computing facilities are kept secure to reduce the risk of breaches of confidentiality, integrity and availability.
  • Ensuring the IT Team's documentation is kept up to date.
  • Carry out manual handling, moving desktop equipment during desk and office moves as well as project set ups.
  • Perform daily tasks as per the IT schedule including server backups, performance and capacity monitoring.

Person specification



Essential

  • Good level of understanding of a Microsoft Windows Active Directory environment.
  • Be able to demonstrate a good understanding of the major Microsoft packages namely Microsoft Windows and Office.
  • Good level of understanding of TCP/IP.
  • Good level of understanding of backup strategies and technologies, preferably Symantec Backup exec or Veeam VMware backup.
  • Current IT qualification, preferably Microsoft, Cisco or VMware. Or be able to demonstrate the equivalent experience and knowledge.
  • Be able to demonstrate excellent problem management skills.
  • Excellent business communication skills, with the skills to communicate at all levels.
  • Excellent time management.
  • Capable of moving desktop equipment in an office environment.
  • Experience of working in an ITIL aligned environment.
  • An out-of-the-box thinker with a passion for IT and how information technology and new technology can be used to improve Huntswood.


Desirable

  • Good level of understanding of a virtualised computing environment, preferably VMware.
  • Expert level of understanding of a Microsoft Windows Active Directory environment.
  • Be able to demonstrate an expert understanding of the major Microsoft packages namely Microsoft Windows and Office.
  • Expert level of understanding of the latest Microsoft Exchange technologies.
  • Any of the following IT qualifications; CompTIA A+, Microsoft Certified IT Professional (MCITP), Cisco Certified Network Associate (CCNA).
  • Experience of supporting any of the following; Microsoft Dynamics CRM, Hitec Labs DatastoreDSX, Epicor E4SE/EBO.
  • Experience of working with ISO27001:2013.
  • Advanced understanding of LAN/WAN technology.
  • Experience of modern telephony systems including VOIP, preferably AVAYA.
  • Good project management skills
  • Degree in a relevant subject.
  • Full and clean driving license.

Core behaviours

To work with, Huntswood's employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are;

  • Confidential, reliable and genuine
  • Dynamic, passionate and determined
  • Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Apply via email

Location: Berkshire
Job Type: Contract
Salary: Competitive Salary

Huntswood are looking for an experienced Project Manager to assist our Technology team. This is a working from home opportunity however the right candidate will need to be able to attend sites in Reading and Bournemouth when required.

No determination: The IR35 status for this role is yet to be determined, the rate is indicative and quoted as inclusive of all employer costs

Location: Working from home/ Bournemouth/ Reading HQ

Rate: £400-500 per day, dependent on experience

Start date: ASAP

Duration: 6 month contract

Skills required:

  • Well versed in managing software development projects especially covering C#, SQL, .NET Core, JSON and RESTful API capabilities
  • Experience in managing a team of developers under high time pressures
  • Focused on an Agile SDLC delivery - stand ups, scrums, sprint planning, etc.
  • Very proficient in creating and managing project-related collateral

Core behaviours:

To work with, Huntswood's employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are;

  • Confidential, reliable and genuine
  • Dynamic, passionate and determined
  • Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Apply via email
Office kings rd

FOCUS ON THE BUSINESS

Everyone in our business has a valuable role to play in helping us to achieve our aims as an organisation. We believe we are most successful when everyone can see how their work contributes and how we are progressing toward our goals. We foster a culture of innovation and change by actively encouraging our people to be involved in the company’s development.

David jayne

FOCUS ON INDIVIDUALS

We want our business to be built by talented individuals who bring their own unique skills, experiences and views to their roles. We actively support career development and progression based on individual aspirations.

Adam brown meeting

COLLABORATION AND TEAMWORK

We are proud to be an equal opportunities workplace, we are an inclusive employer and encourage our employees to thrive by being themselves. When allowed, we enjoy spending time together through social activities, volunteering opportunities and an active programme of charity work which we encourage our people to get involved in through paid for volunteer days.

DON’T SEE THE RIGHT ROLE FOR YOU RIGHT NOW?

If you like what you see about working at Huntswood but there isn’t a vacancy to match your aspirations at the moment, we’d still like to hear from you. We are always looking to recruit across all areas of our business, so let us know where you think you might fit:

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