MITIGATE RISK OF UNSUITABLE ADVICE AND protect your business

We provide independent assurance on your advice standards, sales practices, and governance and control arrangements – to reduce the risk of unsuitable advice being provided to your customers.

Our proven, flexible services can assist you in mitigating risk and future proofing your business thanks to our extensive regulatory experience and operational servicing capabilities for all types of advice, including - investments, pensions, mortgages, protection and defined benefit transfers.

Our experts support to identify improvements, efficiencies, and potential risks to your customers and business by assessing your business and operating models against regulatory expectations, industry best practice, and your own business risk appetite - ensuring you’re delivering suitable advice, effectively

.

YOUR NEEDS, OUR SOLUTIONS

Doc graph

Controls and risk management review and improvement

Cogs work

Business and operating model assurance

Adaptability

QA capacity, scalable with your business growth

People chat green

Regulatory alignment of advice standards and practices

Inspect doc

High quality paraplanning support

Process green

A choice of outsourced, co-sourced or insourced models

HUNTSWOOD SUPPORTS FIRMS WITH:

Advice sales

SALES SUITABILITY

We provide case-level assurance by reviewing a sample of your cases to ensure the advice provided by your sales team is suitable and in line with your risk appetite, policies, procedures and regulatory requirements.

Any risks or issues identified are fed back to the business to make the necessary improvements. This can be done as a thematic review or as an ongoing service.

Advice product

Product reviews

We determine whether features of products or services will expose the firm and / or its customers to risk, and help firms augment their processes, policies, procedures, governance and training to ensure issues will not crystallise in the customer base.

We can do this as a one-off exercise or on an ongoing quality assurance basis.

Advice standards

ADVICE STANDARDS AND SALES PROCESS ASSESSMENT

We ensure that your advice standards and sales processes do not result in excess risk by assessing its component parts, including: customer touchpoints, the information provided, disclosures and any conflicts of interest, sales incentives, training, recordkeeping and many other factors.

This is both in a regulatory and operational context, covering past, current and future business.

Advice governance

GOVERNANCE AND CONTROLS REVIEW

We conduct governance and controls effectiveness reviews to ensure that the advice process is overseen and monitored effectively. That risks and issues are identified and appropriately remedied, and the business is protected for the future.

We assess the governance and control environment against regulatory expectations and industry best practice considering your individual business risk appetite – making recommendations as appropriate.

Advice para

OUTSOURCED PARAPLANNING AND QUALITY ASSURANCE SUPPORT

We provide outsourced quality assurance and paraplanning services to support effectiveness, quality, and cost efficiency. Our tried and tested people and processes ensure you receive a flexible, high quality service that aligns to your standards, products, and processes.

We offer both dedicated and bureau services to best suit your business model; and can support spikes in activity and complex products, as well as provide an ongoing BAU service.

KEY BENEFITS:

  • Reduced regulatory and conduct risk due to a clear view of performance, sales practices and governance and control arrangements
  • Early identification of poor customer outcomes and unsuitable advice through the sales process at both a business and case level
  • Rectification of identified customer detriment and mitigation of risk through root cause analysis, remediation and changes to policy, process, product design or training as required
  • Cost effective and high-quality outsourced services to support strategic business objectives and ambitions
Co icon journey

 

The Complaints Outlook 2021

Actionable insight for every stage of the complaints journey

Download

 

Related topics

Regulatory health checks

Regulatory Health Checks

Ensure your operations remain compliant and deliver good outcomes for customers

New business checking

New Business Checking

Gain assurance and operational peace of mind from the outset

Framework design and implementation

Target Operating Model

Mitigating risk and delivering good customer outcomes

Past business review

Past Business Review and Remediation

Review past business and identify where remediation could enhance your reputation and ensure good outcomes

Latest Insights

CO2021 questions
Complaints

The unanswered questions from the Complaints Outlook 2021 Launch Event

Richard Brown – Huntswood’s Technical Adviser in Complaints – answers some of the questions asked at the Complaints Outlook 2021 launch event

Digital security
Financial Crime

Research report: Fighting Cyber Crime

This paper demonstrates just how prevalent cyber enabled fraud has become, affecting all of us in some way.

Paul whichello
Complaints

Complaints Outlook 2021 Launch Event - Phil Whichello - Human behaviours and the complaints journey

Phil Whichello, Director, YSC, talks through human behaviours and how positive experiences can build advocacy for firms.

Luke wootton
Complaints

Complaints Outlook 2021 Launch Event - Luke Wootton - Research summary and recommendations

A detailed view of the key findings from by the Complaints Outlook 2021 research.

SIGN UP FOR REGULAR INSIGHT

Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming! 

Thankfully, our regulatory experts are here to help you stay on top of it all. Fill in the short form below to receive a monthly round-up of our insight, news and analysis.