Interim roles

They have set the initial challenge to improve overall industry sales satisfaction index (SSI) targets and achieve 'clear blue water' between themselves and the competition via the Customer Agenda framework.

Part of the framework is the Problem Resolution Programme - which details a roadmap on how improvements to satisfaction targets could be achieved and aligning to a set of culture-transformation solutions.

The project covers the initial roll-out of two solution themes: Customer Value Principles and Customer Orientated Culture, across three 'Proof of Concept' scenarios and sites prior to full UK wide implementation.

To fulfil the objectives of the programme, a number of resources are required. These resources are to focus on role profiles, performance management and incentives with further improvements to training regimes and business processes.

You will be responsible for creating, establishing, managing overall project plans within the Problem Resolution - Helping Customers (Proof of Concept) project and for ensuring that the initial roll-out across three 'Proof of Concept' sites and any subsequent UK wide implementation is completed on time and within budget. This role combines strong planning and organisational proficiency to ensure implementation objectives are accomplished across multiple work-streams and geographical locations.

You will work with Area Directors, SME Groups and Project Teams/BA's.

You will co-ordinate and manage all day-to-day implementation activities and issues; engage in problem solving if programme objective(s) are not achievable. Report/escalate to Release Manager if needed to ensure scope, schedule, resourcing and budget requirements are met

Qualifications, Skills & Experience Required:

• Proven experience in implementation lead roles within large scale programmes
• Proven experience and knowledge in Banking - particularly in the Retail sector
• Proven experience in a number of 'Proof of Concept' design roll-outs
• Insight and experience in business change within Branch and/or Telephony (pilot or full-scale roll-out)
• Strong project management, organisational and planning skills
• Experience in managing multiple project work-streams and project team leads across country

If you match the above criteria and these Senior Project Manager opportunities interest you then please submit your CV for consideration.

Key Competencies

• Strong knowledge of compliance / regulatory frameworks
• Strong knowledge of Solvency II and Pillar 1 in particular
• Strong knowledge of operational and enterprise risk, compliance and business controls

Skills & Qualifications

• Proven experience of delivery within a financial services environment
• Ability to operate at Executive level with
• Experience of complex project planning and the ability to identify and manage interdependencies between multiple workstreams

As the Operational Risk Specialist your primary responsibility will be to ensure the business maintains a strong system of internal control and complies with the Operational Risk framework. This will involve working with senior management to develop operational risk profiles of various functional areas and to articulate risks in a clear and consistent manner. This will be achieved by ensuring all business risks and key controls are identified, documented, measured, monitored and mitigated. Documentation will include key risk themes, control effectiveness and potential impacts as well as mitigating actions across major change programmes.

You will also be responsible for ensuring legal, regulatory and Group policy is implemented within the Operational Risk framework and applied appropriately to the business.

Suitable applicants should demonstrate a detailed knowledge of operational risk frameworks within financial services organisations including risk assessment, risk mitigation and risk management.

If you meet the above criteria and this position interests you then please submit your CV for consideration.

Areas of Responsibility

Operational Continuous Improvement

• Review all available Management Information to assess the performance of the business against customer expectations, industry best practice and regulatory requirements
• Provide operational continuous improvement support to the business through the continuous improvement model
• Plan and facilitate workshops with the business to provide feedback and analysis on current performance
• Support the collation and review of data to identify and investigate business problems and areas for performance improvement
• Undertake detailed root cause analysis on identified points of failure to identify and present a range of solutions
• Present findings and recommendations to all levels of the business
• Work with colleagues at all levels across to agree new work practices and improvements to existing processes
• Assist the business in implementing solutions and provide support for monitoring, review and standardisation of initiatives

Project Business Requirements

• To manage and deliver the business requirements phase of the project model
• Complete business process documentation as defined by the project lifecycle method being adopted i.e. either Waterfall or Agile. Such documentation may include Terms of reference, Current Process Model, Business Requirements and Target Process Model.
• To ensure all documentation is produced in accordance with agreed process methodology and standards.
• To work closely with the appropriate Subject Matter Expert(s), Operational managers and project manager/programme office to agree and meet delivery timetable
• To plan and facilitate workshops with the business to identify and confirm business requirements.
• To select and apply appropriate methodology, models and tools to deliver the business requirements phase of a project
• To ensure documentation is signed off by key stakeholders and meets project governance standards.
• Provide support to IT Technical Analysts and Developers to help them further understand business requirements and design appropriate solutions.

Additional duties

• Develop and maintain positive working relationships at all levels of the business.

Skills and Qualifications

Essential

• Proven experience of analysing key performance MI and existing processes to identify problems and opportunities
• Knowledge of root cause analysis techniques and proven experience of applying these in a business environment
• Experience of presenting recommendations to key stakeholders and influencing business decisions
• Experience implementing change within an organisation and ability to demonstrate the benefits delivered
• Knowledge of project lifecycle, in particular business requirements phase and proven experience of project delivery
• Proven ability to challenge existing work practices and work with others to deliver best practice to an organisation
• Experience of organising and facilitating problem solving and business requirement workshops
• Able to communicate effectively with colleagues at all levels of the business
• Demonstrate ability to analyse data and produce reports within Excel or equivalent spreadsheet software to a high standard
• Strong working knowledge of Microsoft Word, Visio, Project and Powerpoint or equivalents
• Organised and flexible approach to work with ability to work on own initiative
• Excellent report writing and presentation skills
• Ability to plan and manage own workload

Desirable

• ISEB Diploma in Business Analysis or equivalent
• Knowledge of Six-sigma or recognised Root Cause Analysis techniques
• Experience within Financial Services or Customer Services environment

If you meet the above criteria and this position interests you then please submit your CV for consideration.

You will carry out risk based-audits as instructed by the Corporate Audit Manager

• To report weaknesses and obtain commitment to implement the necessary corrective action
• To carry out fraud investigations as directed and report the findings.
• To make recommendations for the annual Corporate Audit Plan from experience of issues raised in the previous year's audit cycle
• To co-ordinate the production and challenge the outcomes of the Business Risk Assessment Matrix
• To assist in handling queries from the Business in relation to Anti-Money Laundering (AML) and Counter Terrorist Financing (CTF) Procedures.
• To assist in the development and delivery of AML & CTF Training to the
• To assist in AML & CTF monitoring processes such as Sanctions and PEP checking
• To assist in ensuring compliance with FSA regulations

In order to be considered you must have:

• Relevant auditing or accounting qualification i.e. ACCA , ACA or equivalent.
• Knowledge of modern audit concepts, techniques and project management.
• Independent and objective outlook.

If you meet the above criteria and this position interests you then please submit your CV for consideration.

The essence of the role is to help ensure that the businesses activities are ‘compliant’ whilst retaining a stake in building the business; hence supporting customer, product sales and financial objectives.

Nature and scope:

• Act as an ‘in house’ consultant on compliance matters
• Review all proposed changes to relevant rules & guidance; assess the impact on the business and communicate the changes to the relevant individuals.
• Provide advice on how best to accommodate the appropriate requirements into business processes on the basis of risk to the customers and the business.
• Monitor relevant websites and other sources to identify upcoming changes to regulations.
• Co-ordinate regular and ad hoc compliance monitoring requirements and act as the primary conduit to internal and external stakeholders.

The Retail Compliance Manager position requires the following technical expertise:

• A good understanding of the regulatory and legislative requirements that have an impact on the business.
• Good verbal and written communication skills; an analytical and investigative mind.

This job is in place to facilitate Membership Business compliance with all regulatory requirements (Retail, FAS, and Marketing).  The job holder will play a leading role in keeping Membership Business policy and practice up to date. 

Relevant expertise is likely to be demonstrated by a good standard of education and experience in a relevant compliance role in a financial services business.

If you meet the above criteria and this Retail Compliance Manager position interests you then please submit your CV for consideration.

Job Purpose

• Lead development of the Own Risk Solvency Assessment (ORSA) component within the Solvency II project
• Lead Development of the Risk Strategy, Risk Universe, Risk Policies, Appetite and Tolerances within the Solvency II Risk Management workstream
• Business requirements definition for Risk Management and ORSA components

Key Competencies

• Strong knowledge of compliance / regulatory frameworks
• Strong knowledge of Solvency II and Pillar 1 in particular
• Strong knowledge of operational and enterprise risk, compliance and business controls

Skills & Qualifications

• Proven experience of delivery within a financial services environment
• Ability to operate at Executive level with
• Experience of complex project planning and the ability to identify and manage interdependencies between multiple workstreams

If this vacancy interests you then please submit your CV for consideration

• You will ideally have previous experience of handling PPI complaints although not essential
• Experience of working within Retail Financial Services would be preferred
• A good eye for detail, with excellent IT skills essential

Purpose of role:

The purpose of this role is to plan, manage and deliver projects in scope of the marketing and communications programme. The role will cover all aspects of project management including planning, delivering to time and budget, managing the project team and stakeholder relationships.

Core accountabilities:

Planning - The role holder will be required to quickly grasp the high level business requirement and finalise the approach, estimates and plan together with marketing and business representatives and communicate the key milestones and timeline.

Delivery - The role holder will be required to take full accountability for the timely delivery of project documentation, risk logs and other management information as required.

Stakeholder Management - The role holder will need to communicate effectively at senior levels within both business and marketing unit. Additionally communication with third party vendors will play a key part of the role.

Role requirements:

• Structured and delivery-focused Project Manager.
• Proven project management and change management skills.
• Experience from Wealth Management, Private Banking or Investment Banking.
• Effective and clear communicator.
• Direct experience of governance, financial control and risk management.
• Able to work under pressure and to tight deadlines.
• Good negotiator and stakeholder manager.

Academic and professional qualifications

The candidate will preferably be educated to degree level or above.

Language skills

The role holder will have an excellent command of English language with strong written and verbal communications.

Personal attributes:

• Structured and attention to detail when working under pressure.
• The ability to solve problems using a rational approach with strong ownership of problems.
• Exceptional communications and relationship skills - spoken, written and in person.
• Ability to multi-task, plan and organise work and establish priorities.
• Mature and commercial approach to task.
• Action oriented, self motivated, known for high energy and productivity.
• Able to deliver quality results with a challenging, positive, influential style.

If this vacancy interests you then please submit your CV for consideration

They are rapidly growing and entrepreneurial, committed to building a dynamic environment full of individuals who share their passion for delivering results. As part of this rapid growth they are looking to recruit a number of Consultants initially on a fixed term contract basis, with real potential to extend or go permanent, should you wish.

Candidates of interest are likely to be at Consultant or Senior Consultant level within a consultancy organisation or engaged with a major financial services organisation on a key project (business transformation). Individuals with experience of working within a project environment within Risk, Compliance or Customer Experience will be of particular interest.

Our client is committed to a fast-track interview process so ideally you should be available at short notice. This is a rare opportunity to join one of the most prestigious consultancy organisations in the World without the lengthy recruitment process typically associated with these organisations.

To be considered for this opportunity you must be able to demonstrate a strong academic background (minimum 2.1 degree or equivalent) and have the desire and ability to succeed in a fast paced entrepreneurial Consulting environment. A second language is also desirable.

The role will involve travel throughout the UK and Europe.

If this vacancy interests you then please submit your CV for consideration

Key Accountabilities include:

• Decision Making
• Redress Calculations
• Case Load Management
• Quality Control

Candidates must be able to demonstrate a thorough knowledge of life, pension and investment products and have extensive knowledge of the financial services complaint handling process including redress calculations. Full FPC or equivalent is also essential.

If this vacancy interests you then please submit your CV for consideration

• Immediate Start - 3-6 month contract (likely to extend)
• Ideally you will hold full FPC (or equivalent) or have relevant experience
• You will have an understanding of Payment Protection Insurance
• £150 - £175 per day

If this vacancy interests you then please submit your CV for consideration

• Start dates in August & September – 9 month duration
• Regulated complaint handling experience required; exposure to a range of investment products preferred
• FPC or equivalent is essential

If this vacancy interests you then please submit your CV for consideration