Huntswood’s flexible approach to service delivery provides clients with a highly
responsive means of addressing critical business requirements.
Huntswood’s reputation has been built on the successful and award-winning
delivery of outsourced customer services solutions.
Our clients include:
- The top six UK retail banks
- 13% of the FTSE 100
- Eight of the top ten life and pensions providers
- Regulators
- Trade associations, government departments and executive agencies
Huntswood has provided customer liaison and complaint handling support to the
financial services industry for over fifteen years, and in the past five years
has delivered in excess of one million working days of complaint handling
activity.
Customer services, and specifically regulated complaint handling, is Huntswood’s
core service offering and we provide these solutions to many financial services
organisations, including the top six UK retail banks and a number of life and
pensions providers. The work delivered covers a range of products, of varying
degrees of complexity. These include complex issues, such as investment
complaints, as well as more straightforward requirements driven by consumer
bodies and the media such as PPI and unauthorised overdraft charge complaints.
We have provided these solutions both on client site and at our own offices
within the UK, resolving in excess of two million advised and non-advised claims
and complaints in the past five years. In doing so, Huntswood has interacted
with over two million of our clients’ customers, handling in excess of £1
billion of our clients’ monies in the process.
