Learning & Development programmes
Huntswood designs and delivers a range of programmes for its international clients.
We have three main areas of expertise - regulatory/technical workshops aimed primarily at the financial services sector; sales effectiveness/customer service and leadership/management. Examples of recent programmes are shown below.
Leadership/Management |
Sales Effectiveness / Customer Experience |
Core Technical & Regulatory Knowledge |
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Managing team performance Introduction to management Developing high performance teams Effective team working Managing individual performance Coaching that changes behaviour Delegating Communication Resolving conflict Building trust Motivation Influencing & negotiating Managing relationships Mentoring Giving feedback Performance management Action Learning Sets Finance for non-finance managers Effective business writing Leading change Business case development |
Consultative selling Face-to-face selling Selling through service Selling over the phone (inbound & outbound) Selling using Neuro-linguistic programming Leading a Sales team Key account management Cross-selling/up-selling Complaint handling Customer service (face-to-face/phone) Winning negotiations Effective influencing skills Communication skills Compelling presentations Building empathy & rapport Handling objections Developing long-term client relationships Introduction to Marketing Intermediate Marketing Skills Advanced Marketing Skills Commercial Acumen Business Consulting |
Treating Customers Fairly Principles-based regulation Senior management responsibility Approved persons Systems & control ARROW Anti-money laundering & fraud prevention Data protection Information security Dispute resolution Claims handling Regulation overview & responsibilities Regulatory updates Current regulator and ombudsman views ICOB MCOB Permissions Retail Distribution Review (RDR) - passing JO qualifications 1-8 |
