| BBA Complaints and Root Cause Analysis Workshop | 10th Dec 2012 |
|---|
Workshop objectives:- To understand the correlation between firms’ culture and strategy and fair complaint outcomes
- To recognise the link between effective training and competence arrangements and a good complaint handling culture
- To highlight the basic principles of best practice complaints quality assurance
- To explore the links between the key stages of an effective RCA model and mitigation of conduct risk
| Pinners Hall
105-108 Old Broad Street
London
EC2N 1EX |
| CML annual dinner | 5th Dec 2012 |
|---|
The CML annual dinner is a must attend event in the mortgage industry's calendar, providing the perfect opportunity to network and start the festive season with colleagues and clients.
We look forward to seeing you there. | The Pavilion
Tower of London
London
EC3N 4AB
|
| FSDC complaints handling forum | 26th Nov 2012 |
|---|
Huntswood chairs the FSDC complaint handling forum exchanging ideas on and debating this topical issue.
To find out more, visit the FSDC website or contact us. | Tower 42,
25 Old Broad Street,
London EC2N 1HQ
(map)
2pm to 4pm,
followed by drinks |
| R04 Eight-week guided study and revision programme | 7th Nov 2012 |
|---|
This is an eight-week guided study and revision programme using web-based technology.
This is ideal for those who need support with or motivation to complete the required reading as well as the hints and tips on how to pass the exams.
This training meets four times over an eight week period.
Wednesday, November 7, 2012
Wednesday, November 21, 2012
Wednesday, December 5, 2012
Wednesday, December 19, 2012
Register for this course | Online course
7:00 PM - 9:00 PM |
| Retail Conduct Risk Under the FCA 2012 | 30th and 31st Oct |
|---|
A practical introduction to compliance monitoring & risk assessment, demonstrating a 'proactive' approach.
What the FSA / FCA expects of a monitoring function:
- What the FSA means by risk
- How the FSA monitors risk
- Implications of the FSA’s latest ‘Retail Conduct Risk Outlook’ (RCRO)
- FCA intentions and objectives and what this means for regulated firms
Learn more about the Retail Conduct Risk Under the FCA 2012 | London, Venue TBC |
| FSDC complaints handling forum | 29th Oct 2012 |
|---|
Huntswood chairs the FSDC complaint handling forum exchanging ideas on and debating this topical issue.
To find out more, visit the FSDC website or contact us. | The Balmoral Hotel, Princes Street,
Edinburgh EH2 2EQ
(map)
2pm to 4pm,
followed by drinks |
| BBA professional associate briefing | 24th Oct 2012 |
|---|
| An update on the work and projects of the BBA including areas of focus for the remainder of 2012. This event is also an opportunity to discuss issues and ask questions of BBA policy leaders. | Pinners Hall
105-108 Old Broad Street
London EC2N 1EX - UK |
| The Association of Professional Compliance Consultants Forum | 26th Sep 2012 |
|---|
Managers of the FSA authorisation and VOP department will be providing an interactive workshop on authorisations and variations of permission and David Thompson from the FSA communications department will be providing an update on other topical compliance issues.
Visit the APCC website for more information | Resources Global
117 Houndsditch
London
EC3A 7BT |
| FSDC complaints handling forum | 24th Sept 2012 |
|---|
Huntswood chair the FSDC complaint handling forum exchanging ideas on and debating this topical issue.
To find out more, visit the FSDC website or contact us. | Tower 42,
25 Old Broad Street,
London EC2N 1HQ
(map)
2pm to 4pm,
followed by drinks |
| R03 Eight-week guided study and revision programme | 5th Sept 2012 |
|---|
This is an eight-week guided study and revision programme using web-based technology.
This is ideal for those who need support with or motivation to complete the required reading as well as the hints and tips on how to pass the exams.
This training meets four times over an eight week period.
Wednesday, September 5, 2012
Wednesday, September 19, 2012
Wednesday, October 3, 2012
Wednesday, October 17, 2012
Register for this course | Online course
7:00 PM - 9:00 PM |
| R02 Eight-week guided study and revision programme | 3rd Sept 2012 |
|---|
This is an eight-week guided study and revision programme using web-based technology.
This is ideal for those who need support with or motivation to complete the required reading as well as the hints and tips on how to pass the exams.
This training meets four times over an eight week period.
Monday, September 3, 2012
Monday, September 17, 2012
Monday, October 1, 2012
Monday, October 15, 2012
Register for this course | Online course
7:00 PM - 9:00 PM |
| FSDC complaints handling forum | 20th Aug 2012 |
|---|
Huntswood chairs the FSDC complaint handling forum exchanging ideas on and debating this topical issue.
To find out more, visit the FSDC website or contact us. | The Balmoral Hotel, Princes Street,
Edinburgh EH2 2EQ
(map)
2pm to 4pm,
followed by drinks |
| BBA Complaints and Root Cause Analysis Workshop | 9th Jul 2012 |
|---|
Workshop objectives:- To understand the correlation between firms’ culture and strategy and fair complaint outcomes
- To recognise the link between effective training and competence arrangements and a good complaint handling culture
- To highlight the basic principles of best practice complaints quality assurance
- To explore the links between the key stages of an effective RCA model and mitigation of conduct risk
To learn more, visit our Complaints and Root Cause Analysis workshop page. | Pinners Hall
105-108 Old Broad Street
London
EC2N 1EX |
| BBA summer reception | 4th Jul 2012 |
|---|
The BBA holds a summer reception each year to bring together prominent political figures, senior members of the banking community from across the BBA’s membership and external stakeholders such as high-level officials at the Bank of England, the FSA, HM Treasury and a wide range of other organisations.
Huntswood is sponsoring this event, so for more information please contact us on 0844 875 0120 or visit our contact us page | College Gardens,
Westminster Abbey,
London |
| FSDC complaints handling forum | 25th Jun 2012 |
|---|
Huntswood chairs the FSDC complaint handling forum exchanging ideas on and debating this topical issue.
To find out more, visit the FSDC website or contact us. | Tower 42,
25 Old Broad Street,
London EC2N 1HQ
(map)
2pm to 4pm,
followed by drinks |
| CML annual lunch | 22nd Jun 2012 |
|---|
The CML annual lunch gives members and associates the opportunity to network with over 500 mortgage professionals in a social environment, as well as the opportunity to entertain a few clients. The lunch has that perfect mix of entertainment and networking, and this year will take place in the stunning setting of the Tower of London moat with the iconic Tower as the backdrop.
The venue combines a historic location, fully produced structure and outdoor space, and has become one of the most sought after venues in London.
Once again the lunch will be the premium networking lunch for lenders and suppliers alike. There will be a charity prize draw taking place during the lunch in support of Habitat for Humanity.
Learn more | The Pavilion
Tower of London
London
EC3N 4AB
|
| FSDC complaints handling forum | 28th May 2012 |
|---|
Huntswood chair the FSDC complaint handling forum exchanging ideas on and debating this topical issue.
Guest contributor: Michael Hill, founder of complaintsaregreat.
To find out more, visit the FSDC website or contact us. | The Balmoral Hotel, Princes Street,
Edinburgh EH2 2EQ
(map)
2pm to 4pm,
followed by drinks |
| CML mortgage complaints conference | 23rd May 2012 |
|---|
With the Ombudsman expecting 2012 to be another record year for the number of complaints it receives and resolves, it is essential that mortgage lenders stay ahead of the game. The Council of Mortgage Lenders has put together this timely conference programme to cover key issues including: - Impact of the FSA’s Mortgage Market Review
- The future of the FOS
- FSA enforcement – approach to collective redress
- The lender view
- Current trends and how to deal with them
- Implementing systems to deal with complaints
- Future outlook
Learn more | De Vere venues,
Holborn Bars,
138-142 Holborn,
London,
EC1N 2NQ
 |
| MMR Conference | 22nd & 23rd May 2012 |
|---|
Over 20 insightful presentations examining the MMR's impact on:- Compliance & regulatory risk management
- Mortgage sales & distribution
- Business models, strategy & product innovation
- Mortgage operations & administration
For more information, visit MMR Conference for Mortgage Lenders event page. | London
Venue TBC |
| Retail Conduct Risk Outlook (RCRO) | 11th May 2012 |
|---|
The FSA published their second Retail Conduct Risk Outlook (RCRO) in which they set out their assessment of the 15 most significant retail conduct risks and their view of where potential issues lie in the next 12-18 months.
The FSA are hosting this event for intermediaries and relationship managed firms and are keen to provide an overview of the outlook and hear views on the topics discussed in the document. | Financial Services Authority (FSA)
25 The North Colonnade
Canary Wharf
London E14 5HS |
| FSDC complaints handling forum | 23rd Apr 2012 |
|---|
Huntswood chair the FSDC complaint handling forum exchanging ideas on and debating this topical issue.
To find out more, visit the FSDC website or contact us. | Tower 42,
25 Old Broad Street,
London EC2N 1HQ
(map)
2pm to 4pm,
followed by drinks |
| Customer experience in the financial services | 20th Mar 2012 |
|---|
Creating customer-centric operations: debating innovative strategies to enhance the customer journey.
Learn more | London |
| BBA complaints seminar | 15th Mar 2012 |
|---|
With the move to a one-stage complaints handling process just months away, are you sure you’ve updated your processes and prepared your complaint teams adequately? Have you factored in the impact of your developing social media strategy on complaints? And managed to retain a focus on superior customer service - despite the universal squeeze on resources?
Learn more | Pinners Hall,
105-108 Old Broad Street,
London,
EC2N 1EX
|
| Retail banking in Europe | 13th Mar 2012 |
|---|
In order to generate sustainable profits going forward, retail banks must strike the right balance between risk and reward, recover and strengthen relationships with customers, and invest in evolving digital channels
Learn more | London |
| APCC London forum | 12th Mar 2012 |
|---|
The flagship annual event for the APCC includes speakers from the FSA and industry with ‘question and answer’ sessions on key regulatory issues, including:- A full keynote address from the FSA
- Developments in S166 reporting
- Retail enforcement from both the FSA and from the lawyers who advise regulated firms
- Retail distribution
- MiFID2 and other EU developments
Learn more
| The offices of
Addleshaw Goddard,
Milton Gate,
60 Chiswell Street,
London
EC1Y 4AG
|
| Mortgage arrears and possessions conference | 8th Feb 2012 |
|---|
This conference is essential for collections, credit risk and recoveries staff within lenders as well as solicitors and asset managers to stay abreast of industry challenges
Learn more | London |
| 3rd annual mortgage regulation conference | 31st Jan 2012 |
|---|
With the next round of MMR proposals published in the autumn of 2011, the European Mortgage Directive taking shape and greater clarity on the nature of the UK’s new regulatory structure, the detail of the new mortgage regulation landscape is rapidly emerging.
This conference is timed to provide you with the best opportunity to explore the detail of all the latest proposals and developments by hearing from policy makers and industry experts in what will be an interactive and insightful day.
For more information visit the CML 3rd Annual Mortgage Regulation Conference page | Central London venue to be confirmed
Conference time: 0900hrs - 1630hrs
|
| The Cornhill Club | 12th Jan 2012 |
|---|
The Club was formed in 1931 by a group of ten bankers who wished to meet regularly and discuss some of the wider topics of common interest that influenced their industry.
The objects of the Club today have varied only slightly from the original founders’. They are to enable members to network together, to give members the opportunity of hearing and discussing views on current economic, political and financial matters and to provide members with experience of business social life and of speaking in public. | Royal Automobile Club
Pall Mall. |
