In recent years the travel industry has been increasingly exposed to environmental, regulatory, consumer and economical constraints.
The industry is highly susceptible to the economic cycle, and therefore travel
companies need to continually attract and retain new customers to maintain
and ultimately drive up profit in these
times of economic uncertainty.
Customer service is therefore of
paramount importance, with the
complaint / claim handling
process a critical measure of customer service.
Huntswood works with travel companies and regulators alike to:
- process complaints and claims, offering a
flexible delivery methodology that
process efficiency and a positive
- reduce cycle-times for complaints while facilitating a positive interaction with the customer
- identify and remedy the root cause of complaints
Huntswood provides teams of people to accelerate delivery of complaints and claims, managing a
variety of cases subject to stringent regulation. In addition, Huntswood’s consulting, learning and
development propositions have been utilised by companies within the travel industry to improve