Huntswood has operated in regulated industries for over 14 years, and has experienced some of the most profound changes in policy and operations
during this time.
The nature of regulation itself has become more sophisticated, more pervasive and in some cases more complex. Consequently, many organisations have to find new approaches and often funds to integrate change to remain compliant with a changing regulatory landscape.
"Consumers know that they can complain, claim and cancel and a quick search online will show multiple consumer action groups, forums and claims management companies."
Organisations often require internal policy and process to comply with regulation from multiple regulators, adding to the complexity of implementation and compliance management. The burden of reform varies too, across a spectrum of large and small organisations.
Huntswood specialises in a number of areas:
- change and risk management
- consulting and customer services solutions
- improved regulatory effectiveness
- delivering a positive customer experience that will increase customer advocacy
Our insight and practical advice is based on our own experience of managing regulated processes and testing our clients’ compliance through internal and external audit. We use a variety of tools and qualified staff to directly examine sales, marketing and operational processes and customer fairness, as well offering an operational capability to implement and deliver the services and solutions required.