| FSDC complaints handling forum | 28th May 2012 |
|---|
Huntswood chair the FSDC complaint handling forum exchanging ideas on and debating this topical issue.
Guest contributor: Michael Hill, founder of complaintsaregreat.
To find out more, visit the FSDC website or contact us. | The Balmoral Hotel, Princes Street,
Edinburgh EH2 2EQ
(map)
2pm to 4pm,
followed by drinks |
| CML mortgage complaints conference | 23rd May 2012 |
|---|
With the Ombudsman expecting 2012 to be another record year for the number of complaints it receives and resolves, it is essential that mortgage lenders stay ahead of the game. The Council of Mortgage Lenders has put together this timely conference programme to cover key issues including: - Impact of the FSA’s Mortgage Market Review
- The future of the FOS
- FSA enforcement – approach to collective redress
- The lender view
- Current trends and how to deal with them
- Implementing systems to deal with complaints
- Future outlook
Learn more | De Vere venues,
Holborn Bars,
138-142 Holborn,
London,
EC1N 2NQ
 |
| MMR Conference | 22nd & 23rd May 2012 |
|---|
Over 20 insightful presentations examining the MMR's impact on:- Compliance & regulatory risk management
- Mortgage sales & distribution
- Business models, strategy & product innovation
- Mortgage operations & administration
For more information, visit MMR Conference for Mortgage Lenders event page. | London
Venue TBC |
| Retail Conduct Risk Outlook (RCRO) | 11th May 2012 |
|---|
The FSA published their second Retail Conduct Risk Outlook (RCRO) in which they set out their assessment of the 15 most significant retail conduct risks and their view of where potential issues lie in the next 12-18 months.
The FSA are hosting this event for intermediaries and relationship managed firms and are keen to provide an overview of the outlook and hear views on the topics discussed in the document. | Financial Services Authority (FSA)
25 The North Colonnade
Canary Wharf
London E14 5HS |
| FSDC complaints handling forum | 23rd Apr 2012 |
|---|
Huntswood chair the FSDC complaint handling forum exchanging ideas on and debating this topical issue.
To find out more, visit the FSDC website or contact us. | Tower 42,
25 Old Broad Street,
London EC2N 1HQ
(map)
2pm to 4pm,
followed by drinks |
| Customer experience in the financial services | 20th Mar 2012 |
|---|
Creating customer-centric operations: debating innovative strategies to enhance the customer journey.
Learn more | London |
| BBA complaints seminar | 15th Mar 2012 |
|---|
With the move to a one-stage complaints handling process just months away, are you sure you’ve updated your processes and prepared your complaint teams adequately? Have you factored in the impact of your developing social media strategy on complaints? And managed to retain a focus on superior customer service - despite the universal squeeze on resources?
Learn more | Pinners Hall,
105-108 Old Broad Street,
London,
EC2N 1EX
|
| Retail banking in Europe | 13th Mar 2012 |
|---|
In order to generate sustainable profits going forward, retail banks must strike the right balance between risk and reward, recover and strengthen relationships with customers, and invest in evolving digital channels
Learn more | London |
| APCC London forum | 12th Mar 2012 |
|---|
The flagship annual event for the APCC includes speakers from the FSA and industry with ‘question and answer’ sessions on key regulatory issues, including:- A full keynote address from the FSA
- Developments in S166 reporting
- Retail enforcement from both the FSA and from the lawyers who advise regulated firms
- Retail distribution
- MiFID2 and other EU developments
Learn more
| The offices of
Addleshaw Goddard,
Milton Gate,
60 Chiswell Street,
London
EC1Y 4AG
|
| Mortgage arrears and possessions conference | 8th Feb 2012 |
|---|
This conference is essential for collections, credit risk and recoveries staff within lenders as well as solicitors and asset managers to stay abreast of industry challenges
Learn more | London |
| 3rd annual mortgage regulation conference | 31st Jan 2012 |
|---|
With the next round of MMR proposals published in the autumn of 2011, the European Mortgage Directive taking shape and greater clarity on the nature of the UK’s new regulatory structure, the detail of the new mortgage regulation landscape is rapidly emerging.
This conference is timed to provide you with the best opportunity to explore the detail of all the latest proposals and developments by hearing from policy makers and industry experts in what will be an interactive and insightful day.
For more information visit the CML 3rd Annual Mortgage Regulation Conference page | Central London venue to be confirmed
Conference time: 0900hrs - 1630hrs
|
| The Cornhill Club | 12th Jan 2012 |
|---|
The Club was formed in 1931 by a group of ten bankers who wished to meet regularly and discuss some of the wider topics of common interest that influenced their industry.
The objects of the Club today have varied only slightly from the original founders’. They are to enable members to network together, to give members the opportunity of hearing and discussing views on current economic, political and financial matters and to provide members with experience of business social life and of speaking in public. | Royal Automobile Club
Pall Mall. |
