Regulatory insight
Our regulatory teams concentrate on providing advice, assurance or risk assessments on the key conduct risks facing business.
Our aim is to ensure that our clients deliver the right outcomes for their customers whilst meeting their regulatory obligations in such a way that drives performance improvement. Our teams are composed of a combination of ex-regulators and industry practitioners who provide pragmatic solutions. The advice we provide is not just theory.By building a deep understanding of how the business operates we design solutions that are easy to implement and improve the overall customer experience and business performance. |
"The way in which the design team worked closely with the operational team throughout the scoping and the initial pilot phase, and the subsequent integration of the consulting resource into the operational team, was genius. Huntswood’s contribution to policy definition and process testing, ensuring they were optimum and fit for purpose, was equally impressive." PPI Project Manager, Leading UK retail bank |
Our focus on conduct risks means that we have:
- been at the forefront of helping firms test, implement and review strategic approaches to the cultural embedding of Treating Customers Fairly;
- implemented back office solutions across a number of service lines that focus on the delivery of the right customer outcomes in an efficient way in areas such as complaints management, claims handling and collections and recoveries;
- assisted clients in identifying any back book issues with the selling of products;
- conducted customer contact exercises to remediate legacy and/or mis-selling issues.
