The FSA is tackling this issue now to ensure that customers are being sold suitable products with transparent
prices. Since 1 in 5 of UK population has one of these accounts, there is a broad potential customer detriment.
Given the new rules on eligibility and suitability, firms should focus on:
- Complaints MI and root cause analysis
- Product design
- Product governance
- Sales process
- Post sales process.
We can offer you a strong blend of industry experience in product governance, deep understanding of the regulation and
the requisite training for your staff from our People, Learning & Development department.
