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Upcoming events

CML annual lunch	22nd Jun 2012
The CML annual lunch gives members and associates the opportunity to network with over 500 mortgage professionals in a social environment, as well as the opportunity to entertain a few clients. The lunch has that perfect mix of entertainment and networking, and this year will take place in the stunning setting of the Tower of London moat with the iconic Tower as the backdrop. The venue combines a historic location, fully produced structure and outdoor space, and has become one of the most sought after venues in London. Once again the lunch will be the premium networking lunch for lenders and suppliers alike. There will be a charity prize draw taking place during the lunch in support of Habitat for Humanity. Learn more	The Pavilion Tower of London London EC3N 4AB

CML annual lunch

22nd Jun 2012

The CML annual lunch gives members and associates the opportunity to network with over 500 mortgage professionals in a social environment, as well as the opportunity to entertain a few clients. The lunch has that perfect mix of entertainment and networking, and this year will take place in the stunning setting of the Tower of London moat with the iconic Tower as the backdrop.

The venue combines a historic location, fully produced structure and outdoor space, and has become one of the most sought after venues in London.

Once again the lunch will be the premium networking lunch for lenders and suppliers alike. There will be a charity prize draw taking place during the lunch in support of Habitat for Humanity.

Learn more

The Pavilion
Tower of London
London
EC3N 4AB

FSDC complaints handling forum	25th Jun 2012
Huntswood chair the FSDC complaint handling forum exchanging ideas on and debating this topical issue. To find out more, visit the FSDC website or contact us.	Tower 42, 25 Old Broad Street, London EC2N 1HQ (map) 2pm to 4pm, followed by drinks

BBA summer reception	4th Jul 2012
The BBA holds a summer reception each year to bring together prominent political figures, senior members of the banking community from across the BBA’s membership and external stakeholders such as high-level officials at the Bank of England, the FSA, HM Treasury and a wide range of other organisations. Huntswood is sponsoring this event, so for more information please contact us on 0844 875 0120 or visit our contact us page	College Gardens, Westminster Abbey, London

BBA summer reception

4th Jul 2012

The BBA holds a summer reception each year to bring together prominent political figures, senior members of the banking community from across the BBA’s membership and external stakeholders such as high-level officials at the Bank of England, the FSA, HM Treasury and a wide range of other organisations.

Huntswood is sponsoring this event, so for more information please contact us on 0844 875 0120 or visit our contact us page

College Gardens,
Westminster Abbey,
London

BBA Complaints and Root Cause Analysis Workshop	9th Jul 2012
Workshop objectives: To understand the correlation between firms’ culture and strategy and fair complaint outcomes To recognise the link between effective training and competence arrangements and a good complaint handling culture To highlight the basic principles of best practice complaints quality assurance To explore the links between the key stages of an effective RCA model and mitigation of conduct risk To learn more, visit our Complaints and Root Cause Analysis workshop page.	Pinners Hall 105-108 Old Broad Street London EC2N 1EX

BBA Complaints and Root Cause Analysis Workshop

9th Jul 2012

Workshop objectives:

To understand the correlation between firms’ culture and strategy and fair complaint outcomes
To recognise the link between effective training and competence arrangements and a good complaint handling culture
To highlight the basic principles of best practice complaints quality assurance
To explore the links between the key stages of an effective RCA model and mitigation of conduct risk

To learn more, visit our Complaints and Root Cause Analysis workshop page.

Pinners Hall
105-108 Old Broad Street
London
EC2N 1EX

FSDC complaints handling forum	20th Aug 2012
Huntswood chair the FSDC complaint handling forum exchanging ideas on and debating this topical issue. To find out more, visit the FSDC website or contact us.	The Balmoral Hotel, Princes Street, Edinburgh EH2 2EQ (map) 2pm to 4pm, followed by drinks

CML annual dinner	5th Dec 2012
The CML annual dinner is a must attend event in the mortgage industry's calendar, providing the perfect opportunity to network and start the festive season with colleagues and clients. We look forward to seeing you there.	The Pavilion Tower of London London EC3N 4AB

Past events

FSDC complaints handling forum	28th May 2012
Huntswood chair the FSDC complaint handling forum exchanging ideas on and debating this topical issue. Guest contributor: Michael Hill, founder of complaintsaregreat. To find out more, visit the FSDC website or contact us.	The Balmoral Hotel, Princes Street, Edinburgh EH2 2EQ (map) 2pm to 4pm, followed by drinks

CML mortgage complaints conference	23rd May 2012
With the Ombudsman expecting 2012 to be another record year for the number of complaints it receives and resolves, it is essential that mortgage lenders stay ahead of the game. The Council of Mortgage Lenders has put together this timely conference programme to cover key issues including: Impact of the FSA’s Mortgage Market Review The future of the FOS FSA enforcement – approach to collective redress The lender view Current trends and how to deal with them Implementing systems to deal with complaints Future outlook Learn more	De Vere venues, Holborn Bars, 138-142 Holborn, London, EC1N 2NQ

CML mortgage complaints conference

23rd May 2012

With the Ombudsman expecting 2012 to be another record year for the number of complaints it receives and resolves, it is essential that mortgage lenders stay ahead of the game. The Council of Mortgage Lenders has put together this timely conference programme to cover key issues including:

Impact of the FSA’s Mortgage Market Review
The future of the FOS
FSA enforcement – approach to collective redress
The lender view
Current trends and how to deal with them
Implementing systems to deal with complaints
Future outlook

Learn more

De Vere venues,
Holborn Bars,
138-142 Holborn,
London,
EC1N 2NQ

MMR Conference	22nd & 23rd May 2012
Over 20 insightful presentations examining the MMR's impact on: Compliance & regulatory risk management Mortgage sales & distribution Business models, strategy & product innovation Mortgage operations & administration For more information, visit MMR Conference for Mortgage Lenders event page.	London Venue TBC

Retail Conduct Risk Outlook (RCRO)	11th May 2012
The FSA published their second Retail Conduct Risk Outlook (RCRO) in which they set out their assessment of the 15 most significant retail conduct risks and their view of where potential issues lie in the next 12-18 months. The FSA are hosting this event for intermediaries and relationship managed firms and are keen to provide an overview of the outlook and hear views on the topics discussed in the document.	Financial Services Authority (FSA) 25 The North Colonnade Canary Wharf London E14 5HS

Retail Conduct Risk Outlook (RCRO)

11th May 2012

The FSA published their second Retail Conduct Risk Outlook (RCRO) in which they set out their assessment of the 15 most significant retail conduct risks and their view of where potential issues lie in the next 12-18 months.

The FSA are hosting this event for intermediaries and relationship managed firms and are keen to provide an overview of the outlook and hear views on the topics discussed in the document.

Financial Services Authority (FSA)
25 The North Colonnade
Canary Wharf
London E14 5HS

FSDC complaints handling forum	23rd Apr 2012
Huntswood chair the FSDC complaint handling forum exchanging ideas on and debating this topical issue. To find out more, visit the FSDC website or contact us.	Tower 42, 25 Old Broad Street, London EC2N 1HQ (map) 2pm to 4pm, followed by drinks

Customer experience in the financial services	20th Mar 2012
Creating customer-centric operations: debating innovative strategies to enhance the customer journey. Learn more	London

BBA complaints seminar	15th Mar 2012
With the move to a one-stage complaints handling process just months away, are you sure you’ve updated your processes and prepared your complaint teams adequately? Have you factored in the impact of your developing social media strategy on complaints? And managed to retain a focus on superior customer service - despite the universal squeeze on resources? Learn more	Pinners Hall, 105-108 Old Broad Street, London, EC2N 1EX

Retail banking in Europe	13th Mar 2012
In order to generate sustainable profits going forward, retail banks must strike the right balance between risk and reward, recover and strengthen relationships with customers, and invest in evolving digital channels Learn more	London

APCC London forum	12th Mar 2012
The flagship annual event for the APCC includes speakers from the FSA and industry with ‘question and answer’ sessions on key regulatory issues, including: A full keynote address from the FSA Developments in S166 reporting Retail enforcement from both the FSA and from the lawyers who advise regulated firms Retail distribution MiFID2 and other EU developments Learn more	The offices of Addleshaw Goddard, Milton Gate, 60 Chiswell Street, London EC1Y 4AG

Mortgage arrears and possessions conference	8th Feb 2012
This conference is essential for collections, credit risk and recoveries staff within lenders as well as solicitors and asset managers to stay abreast of industry challenges Learn more	London

3rd annual mortgage regulation conference	31st Jan 2012
With the next round of MMR proposals published in the autumn of 2011, the European Mortgage Directive taking shape and greater clarity on the nature of the UK’s new regulatory structure, the detail of the new mortgage regulation landscape is rapidly emerging. This conference is timed to provide you with the best opportunity to explore the detail of all the latest proposals and developments by hearing from policy makers and industry experts in what will be an interactive and insightful day. For more information visit the CML 3rd Annual Mortgage Regulation Conference page	Central London venue to be confirmed Conference time: 0900hrs - 1630hrs

3rd annual mortgage regulation conference

31st Jan 2012

With the next round of MMR proposals published in the autumn of 2011, the European Mortgage Directive taking shape and greater clarity on the nature of the UK’s new regulatory structure, the detail of the new mortgage regulation landscape is rapidly emerging.

This conference is timed to provide you with the best opportunity to explore the detail of all the latest proposals and developments by hearing from policy makers and industry experts in what will be an interactive and insightful day.

For more information visit the CML 3rd Annual Mortgage Regulation Conference page

Central London venue to be confirmed

Conference time: 0900hrs - 1630hrs

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Latest Consulting blog articles

Parting is such sweet sorrow: what to do if you’re no longer relationship managed by the regulator - Published 31-May-2012 An edition of this article was first published by Thomson Reuters GRC. © Thomson Reuters by Paul Scott, Director of Consulting at Huntswood Two regulators, both alike in dignity, in fair London where we lay our scene: from ancient grudge of mis-selling scandals, where retail firms cause retail customers detriment. Shakespeare’s works and retail banking [...]
UK appetite for packaged accounts: weighing up risks for firms - Published 04-May-2012 Originally published by Thomson Reuters GRC. © Thomson Reuters. by Paul Scott, Director of Consulting at Huntswood The double-digit growth rates demonstrated by well-known fast food chains in recent years are a tell-tale sign of the popularity of convenience eating in the UK. The population appears more than happy to buy mass-produced, low-nutrition, appealingly packaged [...]
Clean up claims firms but they have a role to play - Published 24-Apr-2012 Written by John Howard who is a special adviser to Huntswood and former chair of the Financial Services Consumer Panel. First published by MoneyMarketing.com on 24th April 2012. How many emails, texts and phone calls have you received today from Claims Management Companies promising you compensation for dodgy loan insurance cover? This aggravating blight on [...]

Parting is such sweet sorrow: what to do if you’re no longer relationship managed by the regulator - Published 31-May-2012
An edition of this article was first published by Thomson Reuters GRC. © Thomson Reuters by Paul Scott, Director of Consulting at Huntswood Two regulators, both alike in dignity, in fair London where we lay our scene: from ancient grudge of mis-selling scandals, where retail firms cause retail customers detriment. Shakespeare’s works and retail banking [...]

UK appetite for packaged accounts: weighing up risks for firms - Published 04-May-2012
Originally published by Thomson Reuters GRC. © Thomson Reuters. by Paul Scott, Director of Consulting at Huntswood The double-digit growth rates demonstrated by well-known fast food chains in recent years are a tell-tale sign of the popularity of convenience eating in the UK. The population appears more than happy to buy mass-produced, low-nutrition, appealingly packaged [...]

Clean up claims firms but they have a role to play - Published 24-Apr-2012
Written by John Howard who is a special adviser to Huntswood and former chair of the Financial Services Consumer Panel. First published by MoneyMarketing.com on 24th April 2012. How many emails, texts and phone calls have you received today from Claims Management Companies promising you compensation for dodgy loan insurance cover? This aggravating blight on [...]

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