Huntswood Consulting | FSA compliance consulting | Experts in financial services regulation

Welcome to Consulting

Retail Distribution Review

Providing clarity for customers by moulding your operating and control environment to be fit for the post-RDR world

Complaint handling

Capturing and understanding complaints MI to maintain and increase your customer retention and strengthen reputation

Skilled person reports

Preparation and reporting for interaction with the FSA with industry experts from all perspectives to bring about the best outcomes

Packaged accounts

Ensuring eligibility for products through product governance, sales process and complaint root cause analysis

Mortgage suitability

Tackling responsible lending and embedding rigorous suitability assessments to meet the challenge of MMR

Product governance

Designing, developing and manage risk over the product lifecycle to prevent customer detriment under the FCA’s intensified focus

Investment suitability

Ensuring suitability of advice and risk profiling is robust and evidenced to make customer outcomes fair

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Latest Consulting blog articles

The distributor’s dilemma - Published 30-Jan-2012 This article was first published in FS FOCUS issue 56 www.icaew.com/fsf… If financial advisers thought that they would be unaffected by the Financial Services Authority’s (FSA) latest intervention in product regulation, they will be disappointed. The regulator not only plans to tighten rule relating to the development of products, but also their distribution to customers. [...]
The Mortgage Market Review - Published 20-Dec-2011 One unexpected outcome of the long awaited Mortgage Market Review is what looks like a squeeze on mortgage brokers. The heart of the paper is enhanced affordability checks and the Review says the FSA is not proposing to prevent income and expenses checks being done by intermediaries, “but the lender will be responsible for ensuring [...]
An effective way to reduce complaints - Published 17-Nov-2011 A lack of complaint handling capability will always result in poor service, but imagine the impact for a company facing a huge backlog of complaints. Huntswood was approached by a company which handled information requests under the Freedom of Information Act (FOI), but due to a public awareness campaign, they were overwhelmed by a rising [...]

The distributor’s dilemma - Published 30-Jan-2012
This article was first published in FS FOCUS issue 56 www.icaew.com/fsf… If financial advisers thought that they would be unaffected by the Financial Services Authority’s (FSA) latest intervention in product regulation, they will be disappointed. The regulator not only plans to tighten rule relating to the development of products, but also their distribution to customers. [...]

The Mortgage Market Review - Published 20-Dec-2011
One unexpected outcome of the long awaited Mortgage Market Review is what looks like a squeeze on mortgage brokers. The heart of the paper is enhanced affordability checks and the Review says the FSA is not proposing to prevent income and expenses checks being done by intermediaries, “but the lender will be responsible for ensuring [...]

An effective way to reduce complaints - Published 17-Nov-2011
A lack of complaint handling capability will always result in poor service, but imagine the impact for a company facing a huge backlog of complaints. Huntswood was approached by a company which handled information requests under the Freedom of Information Act (FOI), but due to a public awareness campaign, they were overwhelmed by a rising [...]

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