Life & Pensions
Huntswood has provided services to the life and pensions industry since the business was created in 2000.
Having played a significant part in helping the life industry deal with pensions mis-selling and mortgage endowment complaints, the Huntswood offering to the market is a broad one.
For some of our clients our unique skill set makes us the ideal partner to support distribution with telephone account management, paraplanning services or financial promotions support.
For others, our history in the operations of the industry equips us to manage the many back-book remediation projects underway.
In terms of regulation, whilst the past 20 years have been tough for the industry it seems that regulatory emphasis has shifted to the retail banking industry providing a brief respite in terms of focus. That said, TCF represents a significant challenge in terms of interpretation and implementation for both manufacturers and distributors alike.
Alongside this, after many years of APE focus providers recognise the need to address persistency and profitability as key to delivering shareholder returns.
Huntswood is ideally positioned to help the industry deal with these complex issues from each of the cultural, regulatory and customer perspectives ensuring truly holistic and sustainable change.
Examples of the recent programmes Huntswood have conducted in this sector include:
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Pensions technical support and back office administration support for two FTSE 100 life and pensions providers
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Investment product fund allocation review and rectification for top four life and pensions company
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360 turret contact centre for handling rectification of large-scale precipice bond mis-selling review
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Regulated complaint handling process review, re-engineering and operation for a leading life and pensions organisation
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