Change Management
Most Financial Services firms are struggling with initiative overload yet at the same time failing to see the anticipated results of their plans. In most cases, it is people who are expected to change the way they work, indicating behaviours are at the heart of the problem as to why a new policy, process or system has not succeeded in becoming ‘business as usual’.
Firms are relying ever more heavily on technology to roll out new requirements, especially when they must communicate over hundreds of sites to thousands of people, the simplest methods of getting messages out, regardless of their content, importance, or audience are applied. Emails, intranet announcements and bulletin boards have become the most standard tools with learning and development materials being placed on-line or delivered on video for staff to access whenever they like.
Huntswood is an expert in designing and implementing programmes that engage people to deliver sustainable change, whether specific training interventions or regulation-led transformation. For us, engagement can mean raising awareness, explaining the importance to the company and developing understanding and increasing knowledge through active participation to stimulate emotional as well as intellectual commitment.